GlobalGiving Resources Posts

Introducing Automated, Segmented Thank You Notes

Introducing Automated, Segmented Thank You Notes

We all know that thanking donors soon after they give is key to forming a long-term relationship with them. We also know that for a long time, nonprofit partners have had to send thank you notes to their GlobalGiving donors one-by-one, which sometimes takes hours after a successful fundraising campaign. Many partners had great ideas for improving the thank you note process, which our team of developers took very seriously! 

Starting today, we’re so excited to introduce a new tool that will make thanking your donors easier, faster, and more meaningful. 

The new Thank You Notes Manager introduces two powerful concepts: automation and segmentation. By setting up automation rules, you ensure every single donor is thanked on a timeline you decide. 

COVID-19 GlobalGiving Policy Update

COVID-19 GlobalGiving Policy Update

After speaking with our partners over the past few weeks, we know that nearly everyone is affected by the COVID-19 pandemic. Hundreds of you are directly responding, and others have had to drastically modify programming and fundraising plans. In an effort to better support our community, GlobalGiving has amended existing policies to provide our partners with extra flexibility during this challenging time.

  • We’ve given all projects a 30-day project report extension. Your next report will be due thirty days later than its original due date, at no penalty to your organization. You can see when your next report is due in your dashboard.
  • If your organization has an application renewal due in April or May, we’ve extended your due date by two months.
  • If you have unspent funds from GlobalGiving received in 2020, consider these project-specific resources to be a general operating grant. We hope this allows you to use the funding in response to your most urgent needs during this difficult time. This statement is intended to replace and supersede article 6.1 in GlobalGiving’s Terms and Conditions for disbursements received from January 1, 2020 through June 30, 2020. Please update GlobalGiving and your donors as to changes in fund use in your next project report.

We hope you will stay in touch and let us know how else we can be helpful. If your organization is directly responding to the pandemic, we also encourage you to post a new project so we can add you to our list of responding partners.

New Donation Currencies On GlobalGiving!

New Donation Currencies On GlobalGiving!

It’s been a big year for GlobalGiving—earlier this year, we introduced Euros as a donation option, and this week, we’re adding Canadian dollars (CAD) and Australian dollars (AUD)!

Since the GlobalGiving community is truly global, expanding the currency offerings available to donors is important for us. We’ve started with these three additional options this year since they represent significant portions of the GlobalGiving donor community. And we’re hoping to add even more currencies in the future!

New Donation Currencies On GlobalGiving! Your nonprofit’s donors across the Eurozone, Canada, and Australia can now donate to your project through GlobalGiving without paying conversion fees. GlobalGiving will pay the bank’s currency conversion fees out of our normal fees at no extra cost to you. Review frequently asked questions about the currencies available on GlobalGiving.

Want to suggest another currency or an improvement to this process? Add your thoughts on GlobalGiving’s product roadmap!

The Disaster Feedback Fellows Program is back!

The Disaster Feedback Fellows Program is back!

The 2018 inaugural GlobalGiving Disaster Feedback Fellows program was a huge success and we’re bringing it back again this year! 

We’re inviting GlobalGiving partners working on disaster relief and recovery across the world to apply to be part of the 2019-2020 Disaster Feedback Fellowship program. These 5 fellows will be part of a cohort of 10 frontline practitioners who are currently utilizing feedback practices in their work and will be supported by Feedback Labs for a year-long fellowship to deepen that practice. 

If you’re a GlobalGiving partner working across thematic areas outside the scope of disaster response, you’re eligible to apply to this related Feedback Fellows program. Otherwise, please read on.

We asked. You Answered. Here is what we heard.

We asked. You Answered. Here is what we heard.

Over the last several months, we’ve collected feedback from our nonprofit partners about what new tools, features, and improvements you’d like to see on our platform in two different ways. First, late last year, we shared a public-facing product roadmap to collect your ideas about what improvements we should prioritize. Then in March, we sent our annual survey, getting your feedback on everything from our email response times, to our matching campaign design, to our learning tools and resources. We’ve heard from nearly 1,000 of you, and you’ve inspired us with your innovation and thoughtfulness! Here is some of what we heard, and how we are planning to respond (or have already):

Bringing greater visibility to your work  – when we asked “What does GlobalGiving do for your organization”, the most common response, after fundraising support, was related to GlobalGiving bringing greater visibility to your work through our marketing efforts. We are putting even more effort and resources into our marketing efforts this year to make sure we can continue to bring more eyes and dollars to your projects!