GlobalGiving Support Posts

Ecuador Earthquake Recovery 100% Matching Begins October 11th!

Ecuador Earthquake Recovery 100% Matching Begins October 11th!

On April 16, 2016, a 7.8 earthquake hit the northwest region of Ecuador and was followed by many aftershocks causing devastating damage. According to the IMF, rebuilding could take 2-3 years and cost billions of dollars.

On October 11, 2016 at 9 am  EDT, donations to Ecuador earthquake recovery projects will be matched 100% to support the immediate relief efforts! 

If you have programs that were impacted by the April 16th earthquake in Ecuador, be sure to post a project that is tagged as “disaster recovery” and mentions the Ecuador earthquake before October 7th to be included in this opportunity. The campaign will last until funds run out or until 23:59 p.m. EDT on April 30, 2017, whichever comes first. For more information, watch the campaign webinar recording here. You can find the full terms and conditions on the leaderboard here.

To date, GlobalGiving has provided $170,000 in funding to organizations through the Ecuador Earthquake Relief Fund.  With this funding, GlobalGiving partners have been able to provide psychosocial support to adults and children, safe areas for children to play, health kits, clean water, shelter, and more. Even though it has been six months since this devastating earthquake, organizations have let us know that support is still needed for rebuilding and recovery. GlobalGiving is committed to supporting our nonprofit partners invested in communities impacted by disasters, like the earthquake, and committed to long-lasting relief.

If you have any questions, don’t hesitate to contact the GlobalGiving team at


An Insight into GlobalGiving’s Due Diligence Review

An Insight into GlobalGiving’s Due Diligence Review

Glenna, our former Partner Services Team Fellow, shares insights into the GlobalGiving vetting process and the importance of social impact! 

What is social impact?

Social impact analysis is an important part of the GlobalGiving vetting process. Organizations that demonstrate social impact actively implement programs that improve the lives of their constituents. The most effective programs are informed by feedback from the community and work to best serve their community’s needs. 

When GlobalGiving processes your application, we look to a variety of indicators to analyze your organization’s social impact. These indicators may be grouped into the following broad categories:

New Roles Added to Your GlobalGiving Account!

New Roles Added to Your GlobalGiving Account!

Today, GlobalGiving is launching two additional account roles to make it easier for your organization to manage your GlobalGiving project. You already know that you can have Project Leader and Disbursement Contacts on your account, but now you can add Project Contributors and Rewards Contributors! By adding these additional account types, Project Leaders can receive assistance from other staff members on the various tasks required on GlobalGiving.

Why add these roles?

We know that organizations often have help from staff to finish all the necessary tasks to maintain projects on GlobalGiving. We want Project Leaders to have the ability to recruit volunteers to assist with this work without allowing them full access to sensitive information, such as bank details. By giving you more roles to assign to staff, you can have additional assistance with a variety of tasks and still hold privileges to private information.

Check Out Your New Project Page on GlobalGiving

Check Out Your New Project Page on GlobalGiving

Today GlobalGiving launched a test of a new project page concept. You may see that your project page looks different or  you may not and that’s because we are doing an A/B test before we decide to launch the product fully. Instead of me sharing why I think this test is so exciting for you, I’ll let the team that created this new design share their thoughts. Yesterday I sat down with members of GlobalGiving’s Product Team (Alison, Acacia, and Nick, and Kevin) so they could tell us more about how and why the page is changing:

Why did GlobalGiving decide to update project pages? What’s the goal of having redesigned project pages?

We’re updating the entire site this year, and launching it in phases. The goal of the redesign is to improve the ease and speed with which potential donors find and give to your project. We’re also working to make it a much more beautiful experience on both desktop computers and mobile devices. Our ultimate goal is to help you, our nonprofit partners, showcase your work, and to help donors have a great giving experience.

What was the redesign process like? What kind of user feedback did you and your team collect in order to feel comfortable with the current design?

We have a small team of GlobalGiving staff working on the redesign, but we’re consulting internal and external stakeholders for feedback at various stages. We invited current nonprofit partners, staff, and a handful of users to share their thoughts and experiences with the new design. We feel like we’re at a good place to test out what we’ve come up with, so we’re launching an A/B test to find out whether the new design actually helps users move through the donation process more easily. This means that for the next two weeks or so, only a portion of users will see the new design, and others will still see the old design. We want to make sure that the new design is helping, and not hurting, donation completion rates.

As you and your team were testing and collecting information on the user experience (UX) of the redesign from varied users, did any feedback challenge your original assumptions?

Protect Your Organization Against Fraud

Online fundraising is a powerful tool for good! But, unfortunately, as online giving becomes more common, nonprofits are becoming targets for online scams using stolen credit cards and fake checks. GlobalGiving has developed robust systems to protect our partners from fraudulent donations but we believe there’s more we can do to raise awareness about potential risks within the nonprofit community. On Wednesday, August 20th, we hosted a webinar to shed light on the different types of fraudulent activity that we have encountered, to share the mechanisms that we have put in place to protect our partners, and to propose steps your organization can take to safeguard against these scams.

The webinar was hosted by Nick Hamlin, GlobalGiving’s Business Intelligence Analyst, who leads the charge in identifying irregular activity and reversing fraudulent donations. We were also joined by Rebecca Davis, the Founder of Rebecca Davis Dance Company (RDDC), who offered to share her organization’s experience with fraud to help other organizations identify risky activity. Check out a brief summary is provided below.

Why worry about fraud?

Non-profits rely on trust, time, and funding to accomplish their mission but fraud can compromise all three and reduce your impact!

Stolen credit cardsFour Common Types of Fraudulent Activity:

Stolen Credit Card Testing

  • What happens?
    • Fraudsters obtain lists of stolen credit card numbers
    • Before using them, they need to test if they work
    • Make a small donation on GG before larger purchases elsewhere
    • Small transactions (usually 10-50 USD)
    • Donors you’ve never heard of before
    • Strange email addresses
  • How is GG protecting my organization from this?
    • Our system rejects many stolen cards automatically
    • Automatic regular scans to identify donations that succeeded
    • Preemptive reversals and notifications to you
    • Known fraudsters are no longer allowed to use GG


Fake Large Donor