feedback Posts

Results from the Nonprofit Partner Survey – Part Two

Results from the Nonprofit Partner Survey – Part Two

One of GlobalGiving’s core values is to Listen, Act, Learn. Repeat, which means we want to hear feedback from you, our amazing nonprofit partners. Surveying is one such way that we listen so that we can act in accordance with the needs, challenges, and priorities that resonate most.

From May 15th to 26th, we released the 2017 GlobalGiving Nonprofit Partner Annual Survey, a long-form version of our quarterly survey, in which we asked you to answer key questions and topics related to the GlobalGiving experience. We have already covered part one of the survey results and now we’d like to present the final analysis!

The Results, Part Two

As you know, GlobalGiving is not just a fundraising platform; we also want to be your hub for learning! We believe one thing is true across all sectors: the most effective organizations are those with a learning culture. Therefore, we wanted to get a better sense of what your expectations were around learning on GlobalGiving and whether those expectations were met.

Listening to You: Results from the Nonprofit Partner Survey

Listening to You: Results from the Nonprofit Partner Survey

You’re probably used to it by now – every quarter, we at GlobalGiving send out a survey to get your feedback. We do this because we want to hear what you have to say, the good, the bad, and the ugly, so that we can ultimately serve you, our nonprofit partners, better in the programs that we run, the technology that we develop, and the services that we provide!

As you know, one of our core values at GlobalGiving is Listen, Act, Learn. Repeat. Surveying is one such way that we listen to you so that we can act in accordance with the needs, challenges, and priorities that resonate most. We are excited to share this overview of the top-line results, in addition to how we plan to act based on the feedback that we’ve received.

From May 15th to 26th, we released the 2017 GlobalGiving Nonprofit Partner Annual Survey, a long-form version of our quarterly survey, in which we asked you to answer key questions and topics related to the GlobalGiving experience. During the 12-day period during which the survey was open, 626 nonprofit partners responded. Of these, 55% were Superstars, 32% were Leaders, and 11.5% were Partners. (The remainder were organizations which are new to the platform.)

Introducing a New Way of Hearing from Your Donors!

Introducing a New Way of Hearing from Your Donors!

Thanks to all the feedback we received from our GlobalGiving Project Leader survey, we have learned that you want more opportunities to get feedback directly from your donors! You told us this feedback would be valuable in understanding more about how donors react to your project reports, help you improve your current projects, and overall give a better sense of how donors feel about your projects.

GlobalGiving collects feedback from donors in a couple of ways. First, we collect feedback on their experience on the GlobalGiving website after they give a donation. This information helps us improve the donation experience and helps us to drive more resources to our nonprofit partners.

Second, we also collect feedback from your project reports which provides an opportunity for donors to share their thoughts on the work that you are doing. We used to do this by using a comment button at the end of project reports. We have recently made a change to this feature to make it more user friendly, and to increase response rates!

Thanks for Your Feedback!

Thanks for Your Feedback!

Here at GlobalGiving, we strive to Listen to, Act on and Learn from your feedback.  So we are very grateful for the 750+ responses we received for the Project Leader Quarterly Survey this May!  This survey has given us important insights into what you think of GlobalGiving and how we can better support the wonderful work that you do.

One of the questions we asked is what kind of improvements to the website would you like to see.  Thirty-three percent of you said creating project appeal templates to email donors outside of project reports is your top priority, while 20 percent of you would also like to be able to embed videos in project reports.  We hear you!  We will be working with our team to implement these features so you can better communicate with donors and show them the importance and impact of their support.

We also asked what training topics would be most beneficial for your organization.  Eighty-three percent selected “Reaching potential donors on GlobalGiving or on social media,” while over 50 percent of respondents would like trainings in managing donor relationships and communicating with existing donors.  It is clear that donor recruitment, management and retention are topics that you are interested in!  We will be sure to put together more trainings on donor relationships in the future.

Sarathi: Connecting local needs with local government

Sarathi: Connecting local needs with local government

Sarathi Development Organization is a recipient of our 2015 Feedback Fund. This is a summary of how they close the feedback loop between local people and local governments.

This organization gathers information about what local people need and facilitates its flow from village level to the government in Uttar Pradesh, India. Sarathi begins by mapping out shared community goals over 5 days.

sarathi-model-government-india