Mobile GlobalGiving

Mobile GlobalGiving

Did you know that GlobalGiving makes it possible for you to accept text-to-give donations for each of your projects? Every project on GlobalGiving has its own specific mobile giving keyword to accept $10 donations. Starting March 8, 2016, our text-to-give shortcode is changing to 80100. (The former shortcode will still work until March 31.) 

Here are some reminders about our text-to-give program: 16509115175_90a027f199_o

  • You have mobile giving capabilities for each of your projects (at no extra cost)!
  • Your text-to-give call-to action is: “Text GIVE <space> [PROJECTID] to 80100 to give $10 to GlobalGiving’s [PROJECT NAME] project”
  • You must include the carrier compliance terms every time you invite people to text-to-give.
  • The $10-per-text is charged to the donor’s phone bill and the donation shows up immediately in your GlobalGiving donation manager.
  • Disbursements from text donations can take up to three months to get to us, and then are subject to GlobalGiving’s regular disbursement cycle (up to one month).

Stronger Together: Growing the GlobalGiving Community

Stronger Together: Growing the GlobalGiving Community

You probably know that GlobalGiving is committed to listening to feedback from our nonprofit partners. Your feedback has helped us improve bonus days, guided our tech team on what fundraising tools to build, helped us design the GG Rewards program, and even influenced our website re-design. One thing that hasn’t changed is the way that nonprofits join GlobalGiving. Since 2008, new partners have had to succeed in an Open Challenge to become a permanent part of GlobalGiving’s community. This is about to change.

After every Open Challenge, we receive survey feedback from participants. Most participating organizations have a positive experience; they raise important funding for their program, improve their online fundraising abilities, and diversify their donor network. Nevertheless, we often receive feedback that the time restrictions created by the Open Challenge are too rigid to accommodate busy calendars. We also hear that some wonderful organizations aren’t able to qualify for permanent membership in the time allotted, even though they are doing great work in their community.

Announcing the Winners of the 2016 Video Contest!

GlobalGiving is thrilled to announce the grand prize winner of this year’s video contest and our four runner-ups! We had the thrill of watching more than 60 fantastic videos submitted by our nonprofit partners and it was very difficult to choose just five to be featured.

Our grand prize winner is…Concern Worldwide USTheir incredibly moving video about the aftermath and clean-up of the 2015 earthquake in Nepal was chosen as the top film by our judges at Backpacker Films. Here is a short comment from our judges:

“Nepal – Responding and Beyond conveys to the audience why it’s necessary to be aware of devastating events across the globe and whom it affects most.  Moreover, we see why it’s necessary to contribute time and funds to help alleviate the challenges of those caught in the middle of disasters like the Earthquake in Nepal.   Congrats to Concern Worldwide for creating an excellent film”

Watch their amazing video:

The Winners

Food for Thought – Denver: By providing food for families that might not otherwise be able to afford a meal, Food for Thought – Denver is changing the lives of families in their community. Their touching video shows the impact of their work and how rewarding it is to give back.

3 Generations: The unique introduction in this video draws you in and makes you feel the power of telling your story. By providing a voice to the people around the world who need to be heard, 3 Generations is empowering people and inspiring communities.

mothers2mothers: This animated film takes you through the details of a complex problem throughout Africa. You really feel the impact of their program and how a mother can be uplifted through their work.

Women LEAD: This video takes you through the women’s leadership program in Nepal through the lens of all of the members of the community. It starts with the historical background and social context in Nepal so you know why their program is so crucial.  You get to hear from many of the the women in the program and even their mothers.

Congratulations to all of our winners! We are already looking forward to watching more amazing videos next year.

Gram Vikas Trust: With an ear to the ground, taking lessons to heart

Gram Vikas Trust: With an ear to the ground, taking lessons to heart

Gram Vikas Trust is a recipient of our 2015 Feedback Fund. Recently they shared these insights with us.

With financial and technical support from GlobalGiving, we are able to put “an ear to the ground” in 2015. We asked people in our community how satisfied were they with our work (on a scale of 1 to 10, with 1 being dissatisfied and 10 being highly satisfied).

GVT-NPS-2015

This gave us a net promoter score of 51. 

58% ranked our service at 9 or 10. 36% ranked it as 7 or 8. Only 6% ranked us between 0 and 6. We are delighted the way our survey has worked and provided us useful lessons.

A simpler survey to carry out

We work in about 200 villages of Bharuch and Narmada districts in India. We were curious to know how our community members felt and about the benefits that they received. GlobalGiving encouraged us to start with just 3 questions.

  1. What rank (from 1 to 10) will you give to the benefit that you received?
  2. Why did you give that rank?
  3. Suggestions for us to improve in our future service

This “customer satisfaction” approach helped us to understand our program impact and the ground reality through another perspective. It was applicable to many projects and was less complicated than a full impact analysis. We covered three projects:

  1. Giving bicycles to school going girls
  2. Providing scholarship to needy students who were economically poor
  3. Providing food kits for malnourished children and destitute old age people.

gram-vikas-summaryLessons

Ikamva Youth: How we integrated feedback into our alumni program

Ikamva Youth is one of our 2015 Feedback Fund recipients. Recently they shared this insight with us.

Science & Maths for Ikamvanites

We provide tutoring and life skills programmes to high school students in South Africa, and have many alumni that we track. We want to know whether IkamvaYouth is helping them find jobs or helping them live with dignity in other ways. We decided to collect their feedback with an online form using SurveyGizmo integrated with Salesforce.

Because Salesforce can be rather tricky, we used some of the Feedback Funds to hire a consultant to assist with the customization we needed. This is more complicated to build, but a far better experience for the end user, and a better way for us to use data.

Our major concern was that it looked like we would need to engage the services of a consultant every time we created a new survey. Where would we find the money for that, going forward?

Luckily, to avoid us having to spend the same amount of time and money the next time we want to do a similar survey, the GlobalGiving team came up with a really useful idea:

  • Make a copy of the previous survey on Surveygizmo.
  • The Copy feature on Surveygizmo copies the entire survey, including scripted actions (such as pushing/pulling data to/from Salesforce).
  • Remove the questions we no longer need but keep the ones required for updating Salesforce. Then we can add any new questions to the survey.
  • The survey link has to be sent via Salesforce, so we created a copy of the old email invitation, and just edited the survey link, and some of the email text. This is important to do, otherwise recipients will just be directed to the old survey, rather than the new one.

So in brief, building a custom integration between SurveyGizmo and Salesforce offered these advantages:

  • Consolidates our data in one place.
  • We can track which of our alumni have completed the survey (via our records in Salesforce) then personalize their experience by pre-populating the form with information.
  • We can avoid sending email reminders to those who’ve already completed the survey.
  • The combination was more cost-effective than building it all around either one of these platforms alone.
  • We can reuse this approach with new surveys without having to rebuild the integration.

We’re really excited about having learnt this really simple tip that can help us save both time and money when we do follow-up surveys in the future! Feedback is not a once-off event, but rather an ongoing process, so coming up with ways to make this process simpler is really important.

Author Thabisile Seme is the Alumni Coordinator at IkamvaYouth.

GlobalGiving’s Comment: Great! Doing what you would do anyway, but in a smarter way, is what this be more effective blog series is all about! It is an example of Learn, Act, Learn.