Archive for the ‘GlobalGiving’ Category

 

Haiyan Recovery 100% Matching Campaign

Posted by Alexis Nadin on October 10th, 2014

We are excited to announce GlobalGiving will be offering a 100% match for all projects supporting recovery after Super Typhoon Haiyan in the Philippines.  The match will begin on 00:00:01 PHT on November 8 (see what time this is in your city) and end when matching funds run out.

The Haiyan Match Campaign is running concurrently on the GlobalGiving.org and GlobalGiving.co.uk websites! This is a fantastic opportunity for all eligible partners to gain additional funding, gain more exposure, and offer your UK & US supporters a direct and relevant way to give to your project while also gaining country-specific tax benefits. If your projects are not currently on both globalgiving.org and GlobalGiving UK, now is the perfect time to cross post!

If your project is currently listed on globalgiving.org and you would like to cross post your project to GlobalGiving UK‘s site, let us know here.

If your project is currently listed on globalgiving.org and you would like to cross post your project to globalgiving.org, let us know here.

The US & UK campaigns will start at the same time, however please note that there are different match funding pots available, different leaderboards (found on the GlobalGiving.org and GlobalGiving.co.uk websites respectively), and different terms and conditions

To make things a bit simpler, we have created a quick comparison table of the two campaigns to help with your campaign planning and communications.  The full terms and conditions for each campaign are included below.

HAIYAN MATCH CAMPAIGN Receive donations in the UK Receive donations in the US
Eligible projects Projects listed on GlobalGiving.co.uk by 1st November that are working on relief or recovery efforts related to Typhoon Haiyan in the Philippines are eligible for these matching funds. Projects listed on GlobalGiving.org by 1st November that are working on relief or recovery efforts related to Typhoon Haiyan in the Philippines are eligible for these matching funds.
Match Available £25,000 (i.e. $40,000) $100,000
Match  100% 100%
Max donation value per donor £600 $500
Max match funding per project £12,500 $20,000
Start date / time November 7, 2014 16:00:01 PM GMT November 7, 2014 11:00:01 AM EST
Tax relief Donations from UK tax payers are eligible for Gift Aid (25% extra on your donation for your chosen charity project). Gift Aid is not matched. GlobalGiving UK claim Gift Aid on a monthly basis. Donations made on globalgiving.org can only be claimed as a tax deductible contribution on United States tax returns.
Donation method Online donations – credit card, debit card, PayPal, CAF Online, Official Gift Cards Online donations – credit card, PayPal, CAF Online, Official Gift Cards
Where to send people Use your project link or project widget on globalgiving.co.uk Use your project link or project widget on globalgiving.org

 

GlobalGiving Haiyan Matching Terms and Conditions

Please note: These Terms and Conditions relate to the GlobalGiving campaign on globalgiving.org; please refer to the GlobalGiving UK Terms and Conditions on globalgiving.co.uk separately.

  • The Haiyan Matching Campaign begins at 11:00:01 AM EST (Nov 8, 2014 00:00:01 AM PHT) on November 7, 2014 and ends when the matching funds run out.
  • There is $100,000 in matching funds on GlobalGiving.
  • Only organizations that are working on relief or recovery efforts related to Typhoon Haiyan in the Philippines are eligible for these matching funds.
  • Projects that are located in the Philippines, but not working on Haiyan relief- and recovery-related issues, are not eligible for this matching campaign.
  • Projects must be approved and live on the globalgiving.org website by November 1, 2014 to be eligible.
  • Matching is applied at 100% up to $1,000 per donor per project during the campaign on GlobalGiving.
  • GlobalGiving will match up to $20,000 per project.
  • Only donations made by unique donors per project will be matched. Unique donors are determined using numerous criteria, including name, email address, credit card number, mailing address, and IP address. We are monitoring these and other parameters in our system to ensure that only unique, distinct donors are counted.
  • Only online donations made by credit card, PayPal, or a GlobalGiving official gift card are eligible for matching. Donations made by check or text-to-give are not eligible.
  • We encourage you to get donations in early because matching funds may run out quickly.
  • Please note that GlobalGiving will monitor and review all donations made through this matching offer.
  • Online donations made using PayPal or credit card must be made by the credit card holder or PayPal account holder.
  • GlobalGiving maintains the right to make a final decision on all matters concerning the allocation of matching funds.
  • Please note that all donations are final. GlobalGiving cannot change the time, date, or status of a donation after it is processed for any reason.
  • GlobalGiving is a registered nonprofit in the United States. Donations made on globalgiving.org can only be claimed as a tax deductible contribution on United States tax returns.
  • GlobalGiving charges a 15% fulfillment fee on donations but works to keep the fees you pay as low as possible while providing you great services and resources. During the Haiyan Matching Campaign the fulfillment fee only applies to the initial donation. The fulfillment fee does not apply to the match. The fee covers all transactional charges such as credit card fees, as well as helps cover the costs we incur to promote organizations and projects, provide them with fundraising training and tools, and maintain and improve our online technology in order to keep you connecting with new donors. With our add-on option, we also offer the donor the opportunity to make an additional donation to cover the fee.
  • GlobalGiving reserves the right to approve all projects included in the campaign ahead of time.
  • Only donations made at www.globalgiving.org are eligible for this matching, while funds remain. Donations made on any GlobalGiving corporate sites (including Nike, Eli Lilly, Global Action Atlas, etc) are NOT eligible for matching. Match funding available on GlobalGiving UK will be used up separately to GlobalGiving, so check GlobalGiving UK’s leaderboard if you would like to make a matched donation through GlobalGiving UK’s site.
  • PLEASE NOTE – Haiyan Matching Campaign is running concurrently on GlobalGiving and GlobalGiving UK. The UK & US campaigns are managed separately. Match funding available in each campaign, and the Terms and Conditions and web link to donate in UK or US differ. There is $100,000 available in matching on GlobalGiving and £25,000 matching available on GlobalGiving UK. Please also refer to the Haiyan Matching Terms and Conditions on GlobalGiving UK for that campaign – terms are different to these GlobalGiving UK Terms. Please monitor each site separately to determine whether matching funds are remaining.

Haiyan Matching GlobalGiving UK Terms and Conditions

Please note: These Terms and Conditions relate to the GlobalGiving UK campaign; please refer to the GlobalGiving.org Terms and Conditions separately.

  • The GlobalGiving UK Haiyan Matching Campaign begins at 16:00:01 PM GMT (Nov 8, 2014 00:00:01 AM PHT) on November 7, 2014 and ends when the matching funds run out.
  • There is £25,000 in matching funds on GlobalGiving.co.uk.
  • Only organisations that are working on relief or recovery efforts related to Typhoon Haiyan in the Philippines are eligible for these matching funds.
  • Projects that are located in the Philippines, but not working on Haiyan relief- and recovery-related issues, are not eligible for this matching campaign.
  • Projects must be approved and live on the globalgiving.co.uk website by November 1, 2014 to be eligible for this campaign.
  • Matching is applied at 100% up to £600 per donor per project during the campaign on GlobalGiving.co.uk.
  • GlobalGiving UK will match up to £12,500 per project.
  • Only donations made by unique donors per project will be matched. Unique donors are determined using numerous criteria, including name, email address, credit card number, mailing address, and IP address. We are monitoring these and other parameters in our system to ensure that only unique, distinct donors are counted.
  • Only online donations made by credit card, debit card, PayPal, CAF Online or a GlobalGiving official gift card are eligible for matching on GlobalGiving.co.uk. Donations made by cheque or via JustGiving are not eligible.
  • We encourage you to get donations in early because matching funds may run out quickly.
  • Please note that GlobalGiving will monitor and review all donations made through this matching offer.
  • Online donations made using PayPal or debit or credit card must be made by the credit card holder or PayPal account holder.
  • GlobalGiving UK maintains the right to make a final decision on all matters concerning the allocation of matching funds.
  • Please note that all donations are final. GlobalGiving UK cannot change the time, date, or status of a donation after it is processed for any reason.
  • GlobalGiving UK is a registered charity in the UK. Donations made by UK tax payers are eligible for Gift Aid which will be claimed by GlobalGiving UK for the project. However Gift Aid will not be matched.
  • GlobalGiving UK has a 10% fee on donations but works to keep the fees as low as possible while providing great services and resources for charity partners. During the Haiyan Matching Campaign only the initial donation is subject to the 10% fee. The fee does not apply to the match. The fee covers all transactional charges such as credit card fees, as well as helps cover the costs we incur to promote organisations and projects, provide them with fundraising training and tools, and maintain and improve our online technology in order to keep you connecting with new donors.
  • GlobalGiving UK reserves the right to approve all projects included in the campaign ahead of the campaign start time.
  • Only donations made at www.globalgiving.co.uk are eligible for this matching, while funds remain. Donations made on GlobalGiving.org and any GlobalGiving corporate sites (including Nike, Eli Lilly, Global Action Atlas, etc) are NOT eligible for GlobalGiving UK matching. NB. Match funding available of GlobalGiving.org will be used up separate to GlobalGiving.co.uk so check to see if funds remain on GlobalGiving.org.
  • PLEASE NOTE – Haiyan Matching Campaign is running concurrently on GlobalGiving.org. The UK & US campaigns are managed separately. Match funding available in each campaign, Terms and Conditions and web link to donate in UK or US differ. There is $100,000 available in matching on GlobalGiving.org. Please also refer to the Haiyan Matching Terms and Conditions on GlobalGiving.org – terms are different to these GlobalGiving UK Terms. Please monitor each site separately to determine whether matching funds are remaining.

Make the most of 2014 year-end fundraising

Posted by Alexis Nadin on September 30th, 2014

year-end givingHave you had a chance to look at a calendar recently? October is just around the corner and here at GlobalGiving, we’re getting pumped. Because this time of year means one thing: year-end fundraising, baby! Why the excitement? Well, last year, GlobalGiving helped more than 1,500 organizations raise more than $7.1 million in November and December. That’s more than 32% of GlobalGiving’s total donation volume for the year!

And we’re not alone. According to Blackbaud’s Charitable Giving Report, the average organization raises 35% of their annual income in October, November, and December and industry-wide, almost 20% of online giving happens in the month of December.

Year-end giving through GlobalGiving’s website grew 39% between 2012 and 2013! Take a look at these stats to learn more about year-end giving on GlobalGiving:

  • More than 800,000 people visited GlobalGiving.org in November and December last year!
  • Of those visitors, 31,000 made close to 40,000 donations in November and December.
  • 81,000 gift cards were sold (two times what was sold last year!) for a several million dollars;
  • More than $1.4 million was raised through corporate cause marketing campaigns; and
  • About $785,000 came through employee giving portals.
  • More than $620,000 in donations were made as gifts using GlobalGiving’s tribute card feature; and
  • Almost 700 people signed up for recurring donations for a total of more than $29,000 a month!

What to expect in 2014

See? This year-end fundraising thing is a pretty big deal! So what do you need to do to get ready? Here are some important trends to make the most of this year.

1. Take advantage of important dates. It’s no coincidence that November and December are the biggest giving months of the year. In the U.S., all tax deductible donations to non-profits must be made before the end of the year (Dec. 31st) to be eligible for deduction from 2014 taxes.

December is also the month of popular American holidays such as Christmas and Hanukkah. Last year, Americans spent $600 billion on and off-line during the holiday shopping season; 3.8% more than the year before. And online sales continued to sky-rocket. Online shoppers spent 20% more on Cyber Monday (the largest online spending day in history!) in 2013 compared to the previous year.

Take advantage of these important dates:

  • November 27: Thanksgiving Day
  • November 28: Black Friday
  • December 1: Cyber Monday
  • December 2: #GivingTuesday, a daylong effort in the U.S. to help charities raise money online during the holiday shopping season (Giving was up 90% from 2012!)
  • December 18 – 24: The week before Christmas (retailers traditionally see a surge in sales during this time)
  • December 29, 30, 31: The biggest fundraising days of the year!

2. Remember, you aren’t the only one asking your supporters. According to Google, 47% of donors visited multiple nonprofit websites before making their year-end giving decisions. So start now! The same study found that donation-related searches increased 30% in August and September. This fall, make sure you are taking steps to stand out.

3. Develop a bullet-proof communications plan and a compelling story. It is important to create a multi-channel strategy that incorporates social media and your organization’s website but keep in mind that email is still the number one driver of online donations, generating 35% of gifts. And 81% of donors say impact was the biggest consideration when making a donation. Your year-end communications plan should feature compelling photos and stories that convey your organization’s impact.

4. Make data driven decisions. Earlier this year, GlobalGiving rolled out our Analytics Dashboard, a feature that allows you to keep track of the number of people who visit your project pages, open your reports, and donate to your cause. Use this and other data to make smart decisions about your year-end strategy.

GlobalGiving has got your back this holiday season!

  • Create a solid year-end fundraising strategy. Join us for these upcoming training opportunities.

Developing a Solid Year-End Fundraising Strategy
Date: Wednesday, October 22
Times: 9 am EDT (Find this time in your city) and 3 pm EDT (Find this time in your city)
Webinar link: anymeeting.com/globalgivingus1
Sign up here.

Year-End Communications
Date: Wednesday, October 29
Times: 9 am EDT (Find this time in your city) and 3 pm EDT (Find this time in your city)
Webinar link: anymeeting.com/globalgivingus1
Sign up here.

  • Capitalize on fundraising tools. GlobalGiving’s tribute card feature allows donors to make a donation to your project as a gift for someone special this holiday season. Our fundraiser tool allows your advocates to raise funds to support your year-end fundraising efforts.
  • Participate in a fundraising promotion. We’re offering $10,000 in prizes in the Year-End Campaign to the organizations that raise the most money this December. Organizations must raise at least $3,000 from at least 30 donors to qualify. Learn more here. YouthSpark eligible organizations also have the opportunity to participate in Microsoft’s #GivingTuesday matching campaign. Stay tuned for more details coming soon!

Resource round up

Don’t just take it from us! Learn what others are saying about year-end fundraising. We’ve gathered the best articles and trainings from our peers here:

The Year-End Campaign – Holiday fundraising made easy!

Posted by Alexis Nadin on September 30th, 2014

We’re offering NINE bonus awards to the top projects that raise the most money from their supporters in GlobalGiving’s Year-End Campaign. The campaign begins at 00:00:01 EST on December 1st and runs through 23:59:59 pm EST on December 31st.  Projects must raise at least $3,000 from 30 donors in order to qualify for a bonus award. Bonus awards will be given to organizations that have met the designated thresholds and raised the most funds respectively.

Check out these awesome bonus awards for most money raised:

  • First place: $3,000
  • Second place: $2,000
  • Third place: $1,000
  • Fourth place: $1,000
  • Fifth place: $1,000
  • Sixth place: $500
  • Seventh place: $500
  • Eighth place: $500
  • Ninth place: $500

That’s a lot of chances to win.

The Year-End Campaign is designed to help you motivate your supporters to give throughout the month of December. When your donors are considering which organizations to support during the final weeks of the year, these bonus awards are a great incentive for your supporters to give your project(s). They know that they’re getting added value for their donation. And, the $3,000 and 30 donor thresholds encourage donors to give more and spread the word. Sign up here to join the campaign!

Terms and Conditions:

  • The Year-End Campaign will begin at 00:00:01 EST (midnight) on December 1, 2014 and last through 23:59:59 EST on December 31, 2014.
  • Projects will NOT be automatically enrolled in this campaign. Organizations must complete this simple online form by Friday, November 21 at 23:59:59 EST to participate in the Year-End Campaign.
  • Projects that are participating in the Year-End Campaign are NOT eligible to participate in Microsoft’s YouthSpark #GivingTuesday matching campaign.
  • Donations made through cause-marketing campaigns and other corporate promotions are not eligible for the Year-End Campaign and will not be reflected on the leaderboard.
  • Projects participating in select corporate campaigns, such as the Safer World Fund, will be excluded from the Year-End Campaign. You will be notified via email before the campaign if your project is not eligible for the Year-End Campaign.
  • Projects must be approved and live on the GlobalGiving.org website by Thursday, November 20th to participate.
  • Check donations must be received by December 23to qualify.
  • Gift card and text-to-give donations are not eligible for this campaign.
  • Projects must raise at least $3,000 from at least 30 unique donors to qualify for a bonus award.
  • Should projects tie for the bonus awards, then the project that has the most unique donors will receive the bonus prize.
  • Only new recurring donations, initiated during the month of December, will count towards the $3,000 and 30 donor thresholds and the bonus prizes. All existing recurring donations, initiated before December 1, 2014 will not count.
  • Unique donors are determined using numerous criteria, including name, email address, credit card number, mailing address, and IP address. We are monitoring these and other parameters in our system to ensure that only unique, distinct donors are counted towards the thresholds.
  • Attempts to make multiple credit card transactions from a single IP address in a short period of time will block future transaction attempts from that IP address.
  • Online donations made using PayPal or credit card must be made by the PayPal account or credit card holder.
  • All donations are final. GlobalGiving cannot change the time, date, or status of a donation after it is processed for any reason.
  • GlobalGiving will monitor and review all donations made through this campaign. GlobalGiving maintains the right to make a final decision on all matters concerning the allocation of bonus awards.
  • Donations made on globalgiving.co.uk or any GlobalGiving corporate sites (including Nike, Eli Lilly, Global Action Atlas, etc) are NOT eligible for this campaign.
  • GlobalGiving is a registered nonprofit in the United States. Donations made on GlobalGiving.org can only be claimed as a tax deductible contributions on United States tax returns.
  • Fulfillment fee for donations: GlobalGiving charges a 15% fulfillment fee on donations but works to keep the fees you pay as low as possible while providing you great services and resources. The fee covers all transactional charges such as credit card fees and helps cover the costs we incur to promote organizations and projects, provide them with fundraising training and tools, and maintain and improve our online technology in order to keep you connecting with new donors. With our add-on option, we also offer the donor the opportunity to make an additional donation to cover the fee.

Infographic: GlobalGiving’s Bet on Improving Effectiveness

Posted by Alison Carlman on September 16th, 2014

Infographic: GlobalGiving's Bet on EffectivenessYou may remember that in April we launched a beta version of our Effectiveness Dashboard.  We gathered feedback from  more than 200 of our partners about how we could make it better, and today we’re unveiling version 2.0 of that Dashboard. See yours here!

But perhaps you’re still wondering why we have this growing emphasis on our project partners’ effectiveness? To answer that question, we created a new infographic to explain our trajectory. Please check it out!

We’re still working hard to improve the GlobalGiving platform so you’ll get more funding for your project. But we’re also working to measure and reward all the gains you’re making to gather feedback, learn, and improve the work you’re doing on the ground. Simply because we’ve seen (and you, our project partners have told us!) that GlobalGiving network is not just a marketplace for money; its also an accelerator for learning and improvement in the nonprofit sector.

Have you tested out something you learned from the GlobalGiving community that made a difference in the way you deliver programs and services? Share your learning with us (and you’ll get points in your Effectiveness Dashboard!)

Protect Your Organization Against Fraud

Posted by Alexis Nadin on August 24th, 2014

Online fundraising is a powerful tool for good! But, unfortunately, as online giving becomes more common, nonprofits are becoming targets for online scams using stolen credit cards and fake checks. GlobalGiving has developed robust systems to protect our partners from fraudulent donations but we believe there’s more we can do to raise awareness about potential risks within the nonprofit community. On Wednesday, August 20th, we hosted a webinar to shed light on the different types of fraudulent activity that we have encountered, to share the mechanisms that we have put in place to protect our partners, and to propose steps your organization can take to safeguard against these scams.

The webinar was hosted by Nick Hamlin, GlobalGiving’s Business Intelligence Analyst, who leads the charge in identifying irregular activity and reversing fraudulent donations. We were also joined by Rebecca Davis, the Founder of Rebecca Davis Dance Company (RDDC), who offered to share her organization’s experience with fraud to help other organizations identify risky activity.

You can watch a recording of the webinar here. (You can earn a “Listen” point on your effectiveness dashboard by watching this recording!) Check out a brief summary is provided below.

Why worry about fraud?

Non-profits rely on trust, time, and funding to accomplish their mission but fraud can compromise all three and reduce your impact!

Stolen credit cardsFour Common Types of Fraudulent Activity:

Stolen Credit Card Testing

  • What happens?
    • Fraudsters obtain lists of stolen credit card numbers
    • Before using them, they need to test if they work
    • Make a small donation on GG before larger purchases elsewhere
    • Small transactions (usually 10-50 USD)
    • Donors you’ve never heard of before
    • Strange email addresses
  • How is GG protecting my organization from this?
    • Our system rejects many stolen cards automatically
    • Automatic regular scans to identify donations that succeeded
    • Preemptive reversals and notifications to you
    • Known fraudsters are no longer allowed to use GG

Reversal

Fake Large Donor (more…)

Announcing the GlobalGiving Storytelling Fund winners!

Posted by Sylvia Lorenzini on June 27th, 2014

storytelling

Many thanks to all who submitted applications to the GlobalGiving Storytelling Fund! We are pleased to recognize the following organizations as recipients of the Storytelling Fund:

  • Center for Peacebuilding
  • Encompass- the Daniel Braden Reconciliation Trust
  • Guitars in the Classroom
  • La Reserva Forest Foundation
  • Partnership for Every Child
  • Tanzania Development Trust
  • Vacha Charitable Trust
  • Vijana Amani Pamoja

We are very excited to be working with each of these organizations to support their storytelling and feedback efforts! These organizations will be reaching beyond the constituents they touch directly to field feedback and collect stories from their wider communities, in order to build as holistic an understanding as possible of the needs of their communities and learn how they can better affect change. To explore the story collection and analysis tool, visit the growing database here.

Take a look below to see a short description of each organization, followed by the story prompt they have chosen to drive their story collection.

  1. Center for Peacebuilding (Bosnia): Center for Peacebuilding develops peacebuilding programs to foster peace and reconciliation among different ethnic and religious groups in Bosnia and Herzegovina. Our activities are designed to bring about comprehensive social change focusing on youth.
  • Their story prompt: “Talk about a time when a person or organization tried to help someone of change something in your community. What happened?”
  1. Encompass – the Daniel Braden Reconciliation Trust (UK): Encompass works to bring together young people from different cultures and backgrounds, supporting them to become more understanding and tolerant of each other while giving them the skills and confidence to promote intercultural understanding in their communities.
  • Their story prompt: “Please tell a story about a time when a conflict arose because you had to work with someone from a different background (religious, cultural, ethnic etc.) to yourself.”
  1. Guitars in the Classroom (USA): Since 1998, Guitars in the Classroom (GITC) has been inspiring, training and equipping classroom teachers to integrate music making across the academic curriculum through “song-based instruction” so students of all ages have educational, musical access & opportunity at school every day. Our work prepares educators to lead music, employing it as a dynamic tool for reaching all learners, teaching all subjects, and building character, creativity and community. Programs & materials are free.
  • Their story prompt: “We are excited to learn about how your experience with Guitars in the Classroom has affected you personally and, if you are an educator, professionally. We also hope to learn about other experiences you have had as a volunteer or participant with another charity. Thanks for participating!”
  1. La Reserva Forrest Foundation (Costa Rica): La Reserva Forest Foundation is a Costa Rican non-profit working to restore and preserve native tropical forests, dedicated to creating “tree bridges” linking isolated forest islands using volunteers and the local school communities, and fighting global warming through various carbon neutral projects.
  • Their story prompt: “Please tell a story about a time when you had to choose between protecting the environment and maintaining a livelihood. Include if/how individuals or organizations were involved in the conflict.”
  1. Partnership for Every Child (Ukraine): Our vision is the world where every child grows up in a lovely and secure family. Mission. We professionally assist families, communities and governments in their work to ensure the rights of every child to live and develop in safe and secure family environments. Our main focus until 2015 is to prevent separation of children from families and placement in institutional care; support and strengthening parental capacities of vulnerable families; support to children leaving care.
  • Their story prompt: Please tell a story about a time when a person or an organization tried to help someone or change something in your community.
  1. Tanzania Development Trust (Tanzania): The Trust Deed of 1975 says “The objects of the Trust shall be to relieve poverty and sickness among the people of Tanzania by means of the development of education, health and other social services, the improvement of water supplies and other communal facilities and the promotion of self- help activities.” Interpreting the Trust Deed for the needs of the 21st Century we add: “In making grants, the Trust tries to promote equal opportunities and projects which improve the environment”.
  • Their story prompt: Please tell a story about a time when a person or an organization tried to help someone or change something in your community.
  1. Vacha Charitable Trust (India): Our mission is to focus on issues of women and girls through educational programs, resource creation, research, training, campaigns, networking and advocacy. Our vision is of a world without exploitation, oppression, discrimination and injustice against women or any other section of society.
  • Their story prompt: Please tell a story about a time when a person or an organization tried to help someone or change something in your community.
  1. Vijana Amani Pamoja (Kenya): VAP’s mission is to integrate social and economic values through football/soccer by creating a proactive health environment.
  • Their story prompt: Please tell a story about a time when a person or an organization tried to help someone or change something in your community.

Congratulations to the winners!
For reflections on their progress so far, click here.

GlobalGiving encourages all of our partner organizations to explore the use of the Storytelling Tool as a way to collect feedback from your community. Please visit this page to learn more about the tool and methodology, and contact Marc Maxson or Sarah Hennessy with any questions!

How to Collect Stories from Your Community

Posted by Alexis Nadin on May 5th, 2014

Last week, GlobalGivng staff Britt Lake, Marc Maxson, and Sarah Hennessy held a webinar on the recently announced Storytelling Fund. We reviewed some definitions and background on feedback, learned more about using the Storytelling Tool, and finally learning about applying to the Storytelling Fund.

Watch the recording here.

What is Feedback? Why is it important?

Collecting feedback is an important way for you to gather information from your community to improve the services you offer to your beneficiaries or constituents. Closing feedback loops helps you move beyond simply collecting data in community surveys- by acting on that information, and communicating those actions back to your constituents, you can engage your community in a more impactful cycle of learning and improving your work. You’ve heard us talking about listening, acting, and learning- closing a feedback loop helps your organization do all three.

Collecting and acting on feedback from your constituents is analogous to conducting consumer satisfaction surveys in a for-profit setting. These surveys help businesses measure their performance and adjust their activities accordingly. The same principle applies to collecting feedback from the community in which you work. This type of “bottom-up” information helps you adjust your programming to ensure that you are meeting the needs of your community, and amplifying your impact as much as possible.

There are a variety of effective ways to collect and act on feedback- and, with the new GG Effectiveness Dashboard, we are giving you credit for doing it! One method of collecting feedback from your community is through the GG Storytelling Tool. This tool guides you through the collection of stories from your community about the issues that they find most pressing, and then helps you analyze that qualitative data in order to help you discover how best adjust your programming. In short, this tool helps you make sense of a large amount of qualitative information (stories) by turning it into quantitative information (like more traditional M&E approaches).

What is the GG Storytelling Tool?

So how does the tool work? Here’s what the Storytelling Cycle looks like:

Storytelling lifecycle

Find information on the tool, as well as a step-by-step guide, here.

After building your storytelling form online, you can train a group of volunteers to take those forms into your community (using a computer or via paper) and collect stories. We call these volunteers “scribes”. We have found that using volunteers from your organization, rather than staff, can help in obtaining the least biased and most helpful stories. Remember, you should not just collect stories from your direct beneficiaries, but also look to your community at large for feedback. While it may seem like your direct beneficiaries would give you the best information about your programming, the most useful feedback will actually be both from those closest to your work, as well as those tangentially affected: parents, neighbors, and friends of your direct beneficiaries, who are all, in one way or another, effected by your organization. (more…)

Online Fundraising Academy: Donor-Centered Retention Strategy

Posted by Alexis Nadin on April 24th, 2014

CCA_Brochure_6We were fortunate to have David Schaeffer, the Vice President of Development at the Children’s Cancer Association, join us for the eighth session of the Online Fundraising Academy! David has close to twenty years of fundraising experience, having worked in development for multiple organizations including Make A Wish Foundation, the American Cancer Society, and now, the Children’s Cancer Association. He is joining the Academy for the second year in a row to share his organization’s donor-centered approach to retention.

Watch the session recording here.

Session notes:

Children’s Cancer Association – A nonprofit based in Portland that provides support and joy to children with cancer and their families

Donor Retention – measure of how many donors continue to donate to your organization

  • High retention rate means you have a strong base of donors – the longer donors give, the more likely they will continue to give
  • Low retention rate means you have to keep finding new donors – difficult and expensive, not an effective use of money or time
  • This study Fundraising Effectiveness Project (FEP) found that:
    • Between 2006 and 2011, donor retention rates decreased by about 10%
    • Overall donor retention was 39% in 2012, down from 41% in 2011
    • Repeat donor retention was 61%
    • New donor retention was only 23%
    • Attrition eating into ability to retain donors – For every 100 donors gained, organizations lost 105 donors

Some causes of donor attrition

  • They have no memory of supporting the organization – make sure they know where they’re money is going; connect back to the mission
  • The organization asked for an inappropriate amount – create gift arrays starting with your organization’s average donation amount (the amount your donors like to give)
  • They were not reminded to give again – reach out to people at least 2x year to give them a chance to give
  • They didn’t feel connected – help them understand why they give
  • The organization didn’t tell them how donations were used

Ways to increase donor retention

  • Know who donors are, metrics, donor analysis for communications
  • 91 days is the lapsed period – if you don’t reach out to donors 91 days after their initial donation, you’ll most likely lose them. Need to acknowledge them right away.
  • Personalize your communication – build one-on-one relationships
  • Show donors how their funds help you achieve your mission
  • Send thank you letters
    • Be brief, personal
    • Include a story of a beneficiary, how donor dollars are being used, and give them a chance to contact you
    • Don’t ask for another gift – donor may not see it as a sincere thank you
  • Segment your communication to donors
    • Send specific communications to certain groups of donors (making sure it’s personalized)
    • Segment by past giving, zip code, age – send emails to people it’s most relevant to
  • Create a donor stewardship moves management plan

CCA Acknowledgment Standards
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Announcing the Storytelling Fund!

Posted by Alexis Nadin on April 17th, 2014

gg-storytelling-logo-croppedHere at GlobalGiving, we believe that good feedback loops are crucial to becoming an effective development organization.  In order to solve the world’s biggest problems, we must be Listening to constituents, peers, and experts; Acting on what we hear; and Learning from those experiences.   We want to help you to become more effective through this process as well!

We just launched our Effectiveness Dashboard to help you track and improve your own progress along this cycle.  One way your organization can earn points is by collecting feedback from those who benefit from your services.  You can’t listen to your community, act on what you hear, and learn from those experiences without first collecting feedback from the community where you do your work.

GlobalGiving’s Storytelling methodology asks community members:Tell us about a time when a person or an organization tried to change something in your community.”  Storytellers then answer a few basic questions about their story, and the tools we’ve developed can help you analyze those stories to inform your programs and help you better understand your community.

Storytelling Fund

To make this process a little easier, GlobalGiving is offering technical support and up to $2,000 to help your organization collect the feedback it needs through our Storytelling methodologyAs an added bonus, you’ll also earn points on your Effectiveness Dashboard!   The deadline to apply is May 17.

Storytelling Webinar

To help you develop a plan for collecting feedback within your community and to provide you with more details about the new Community Feedback Fund, GlobalGiving will be hosting a webinar on Wednesday, April 30 at 9 am EDT (Find this time in your city) and 3 pm EDT (Find this time in your city). Sign up for the webinar here.

Want to apply?  Here are the Terms and Conditions:

  • Only GlobalGiving Partners, Leaders, and Superstars with active projects on GlobalGiving.org are eligible to apply.
  • Organizations may apply for a maximum of $2,000 in funds to be used to cover costs specific to story collecting, and must include a draft budget for the support sought.
  • Organizations receiving the funds must use the GlobalGiving storytelling tool to collect these community stories.  All stories become part of the GlobalGiving’s open source database.
  • Storytelling Funds can be used to cover incremental costs for collecting stories, including:
    • Printing or copying the story form
    • Volunteer/scribe/storyteller incentives (but not regular staff salary)
    • Translation and transcription of the forms or stories
    • Workshop space rental
  • Funds will be sent after the first 100 stories are collected and entered into the Storytelling database.  It is the responsibility of the organization to notify GlobalGiving when the stories are collected and to submit receipts of the costs.
  • The first 100 stories must be collected before September 1, 2014 or GlobalGiving reserves the right to revoke the funds.
  • In addition to funding, recipients selected for this opportunity also receive:
    • A pre-collection call with a GlobalGiving storytelling expert to help design your story collection;
    • Participation in a training webinar on using the tool and analyzing the data for an unlimited number of staff;
    • Ongoing support from GlobalGiving storytelling experts while the initial storytelling is conducted;
    • One round of post-collection analysis.
  • The deadline to apply is May 17, 2014.

Can GlobalGiving Help You Become More Effective?

Posted by Alexis Nadin on April 17th, 2014

As you know, GlobalGiving offers a set of tools to help you raise funds from individual donors and progressive companies. But that’s only part of our mission. Our mission is to catalyze a marketplace for information, ideas and money, helping you access not only critical funding, but also critical tools and knowledge so that you can be as effective as possible with the resources you do have.

What do we mean by effectiveness? Well here’s what we’ve seen: whether in business, government or the nonprofit sector, the world’s most agile and adaptable organizations are learning organizations. They’re engaged in a continuous Cycle of Progress: listening, acting, learning, and repeating. (Sound a little like a core value you might have heard from us before?) These organizations are constantly honing what they do based on the best information they can get their hands on.

So that’s our mandate: we are working to create better ways for you to listen to your peers, your constituents, and researchers in your field, so that you can test those ideas, learn, and improve! We have reason to believe that by giving you opportunities to experiment and learn from real-time feedback through the GlobalGiving platform, we’ll be giving you the tools you need to experiment and improve your work in the community you serve! By giving you access to the kinds of tools and information that can inspire and accelerate this “Listen, Act, Learn. Repeat.”cycle, we believe we’re one step closer to helping you increase your own social impact on the ground.

This is why we’re introducing the Effectiveness Dashboard for GlobalGiving’s nonprofit partners. Find it by clicking on one of the Listen, Act, or Learn boxes on your main GlobalGiving dashboard (or click this link: https://www.globalgiving.org/dy/v2/pe/analytics/effectiveness.html). But before you panic… STOP! Don’t worry, we’re not creating a bunch of new hoops for you to jump through to demonstrate your effectiveness. We’re simply putting a new framework in place to track what you’re already doing.

EffectivenessScreenshot

The first 200 organizations that visit their dashboard and answer these 3 questions about it will receive a bonus $25 prize, just for checking it out. Visit your dashboard now!

Go to my Effectiveness Dashboard

Questions? Learn more about the Effectivness Dashboard in the FAQs here. This dashboard is very much in early stages, and you can expect that we’ll solicit your feedback to create the best tools and resources that help accelerate your progress in a way that does not distract from your work. Help us improve it by sharing your comments and questions by emailing projecthelp@globalgiving.org.

Ideally, as you Listen, Act, Learn. Repeat, you’ll be able to track your progress on the dashboard.  And as you’re demonstrating your progress toward effectiveness, we want to  provide you with the kind of exposure to assure the entire world knows it, so your funding can increase as you demonstrate your progress toward becoming more effective.  That’s why later this year, we will begin to incorporate your effectiveness into your Partner Rewards and your project ranking. Don’t worry, we will give you plenty of warning before any changes go into effect and we will continue to welcome your feedback and input when that happens.

Thanks for being part of this learning journey with us!