GlobalGiving Resources Posts

Announcing New Changes to the GlobalGiving Platform!

Announcing New Changes to the GlobalGiving Platform!

One of GlobalGiving’s core values is to Listen, Act, Learn. Repeat. This means continuously listening to the feedback you, our nonprofit partners, provide us and constantly trying new ways to provide a better experience for all our nonprofit partners on GlobalGiving. Therefore, we’re excited to announce that starting Thursday, October 12th, we will be launching new and improved search and browse features on our site!

Updating search and browse

GlobalGiving will be updating our entire search and browse system on the Give page in order to make it more reliable and intuitive for all users! To clarify, “searching” is when a user puts in keywords into the search bar and GlobalGiving results ordered by relevance to the search terms. ”Browsing” is when a user navigates the site without keywords. Instead they might look for for projects by theme and country; the results that come up are ordered by the ranking algorithm. Our team has gone through a very thorough process performing the necessary research, design, and testing to make sure this new interface is powerful, fast, and enjoyable!

In addition to changes in our search system, we are also updating the ranking algorithm! To remind everyone, the project rank is listed on your GlobalGiving dashboard, alongside your project information in the far right box.

This rank decides which order projects will appear in the search results. Projects with a higher ranking will appear above those with a lower ranking. In the past, this ranking was decided by an algorithm that was overly complicated and had several components duplicated in multiple sections of the calculations.

How will the ranking algorithm change?

In the past, your project was ranked based on a number of factors: your organization’s responsiveness to donors (through project reports and thank-you notes), the number of donors to a project, total dollars raised, and closeness to funding goal.

GlobalGiving spent years creating the GG Rewards system, and we believe it represents a simple yet powerful metric of an organization’s commitment to effectiveness and engagement in the community! Your GG Rewards score will now be the primary factor in determining your project’s browse ranking. This means organizations with a higher total GG Rewards score will have a higher ranking. Additionally, we will continue to provide a small boost in the ranking algorithm for microprojects.

GlobalGiving’s Fees Drop To As Low As 5%!

GlobalGiving’s Fees Drop To As Low As 5%!

GlobalGiving is thrilled to announce that beginning on Sunday, October 1st, we’re reducing our fee on all retail donations processed on GlobalGiving.org. We’re dropping fees to as low as 5%, while still providing you the same high quality programs and services!

What Does this Mean for You?

  • If your organization is registered in the US or the UK, GlobalGiving will retain a 5% nonprofit support fee (+ 3% third party processing fee).
  • If your organization is registered outside the US or the UK, GlobalGiving will retain a 7% nonprofit support fee (+ 3% third party processing fee).

The new fee structure will apply to most online donations (credit and debit card, PayPal, and Apple Pay), checks, and wire transfers (see full details below). This new, reduced fee is permanent and will be good during all future current nonprofit partner campaigns!

How Did We Get Here?

Your feedback is important to us and over the years, we have heard, loud and clear, an interest in a reduced fee. Based on this, we spent the past year creating, and testing a new pricing model to ensure that you, our nonprofit partners, receive the same high-touch programs and services while also being able to better take advantage of fundraising on the GlobalGiving platform.

After a year’s worth of research, surveys, focus groups, and pilot testing, we are confident that this new model will both enable us to continue to grow our offerings while helping you to:

  • enhance your communications with your donors, board members, colleagues, and other key stakeholders;
  • conduct more of your fundraising on GlobalGiving; and, most importantly,
  • raise more funds to send directly to the programs that your organization runs thereby increasing your impact!

Results from the Nonprofit Partner Survey – Part Two

Results from the Nonprofit Partner Survey – Part Two

One of GlobalGiving’s core values is to Listen, Act, Learn. Repeat, which means we want to hear feedback from you, our amazing nonprofit partners. Surveying is one such way that we listen so that we can act in accordance with the needs, challenges, and priorities that resonate most.

From May 15th to 26th, we released the 2017 GlobalGiving Nonprofit Partner Annual Survey, a long-form version of our quarterly survey, in which we asked you to answer key questions and topics related to the GlobalGiving experience. We have already covered part one of the survey results and now we’d like to present the final analysis!

The Results, Part Two

As you know, GlobalGiving is not just a fundraising platform; we also want to be your hub for learning! We believe one thing is true across all sectors: the most effective organizations are those with a learning culture. Therefore, we wanted to get a better sense of what your expectations were around learning on GlobalGiving and whether those expectations were met.

An Insight into GlobalGiving’s Investigation Process

An Insight into GlobalGiving’s Investigation Process

At GlobalGiving, we work hard to be able to say that we have complete confidence in the amazing work our partners are doing in their communities. GlobalGiving has a few monitoring processes in place to ensure that our community of partners is doing great work around the world.

To start, every partner on our site has undergone a due diligence review before fundraising on GlobalGiving. All nonprofits are also required to renew their due diligence every two years in order to stay active on our site.

Other than the due diligence process, what are other ways that GlobalGiving ensures that only legitimate and trustworthy organizations participate in our community?

Site visits are one of the ways we monitor the GlobalGiving community: we visit our partners in the locations where they work every other year. Site visits are a great way to build relationships between the GlobalGiving and your team because it is also an opportunity to better understand ways that GlobalGiving can support your organization!

The New Community Engagement Team at GlobalGiving!

The New Community Engagement Team at GlobalGiving!

At GlobalGiving, we love the opportunity to be able to support all our amazing nonprofit partners located all over the world. Whether it is through an online chat, a phone call, or an email, our staff love the opportunity to hear about the amazing work you are doing and find out the ways we can best assist! In an effort to grow that support system even more for our partners, we have created the Community Engagement Team focused on ensuring your GlobalGiving experience is an amazing one!

So let’s meet the people you will be interacting with through your GlobalGiving journey! First, we have two new fellows to welcome to the team!

 

Andrew Denu

Andrew is excited to work with nonprofit leaders around the world by helping them share their innovative projects in the GlobalGiving community improve their fundraising and social impact capabilities. His passion for sustainable international development stem from his agricultural work in Uganda with a grassroots nonprofit organization called Village Health Project. Andrew grew up in the Midwest and attended University of Wisconsin-Madison for global health and biology.

 

Sonja Knudson

Sonja is excited to be able to help project leaders harness the power of the GlobalGiving community. Before joining GlobalGiving, Sonja received a B.S. in Biology and a minor in Latin from Tufts University. Sonja’s passion for nonprofit work grew exponentially in college through her student advocacy work to end global health inequities.

 

The final two members of this new team are two permanent staff positions. First we have Miranda!

Miranda Cleland

Miranda shares inspiring stories from GlobalGiving’s nonprofit partners, run’s GlobalGiving’s social media accounts, and strives to connect donors and nonprofits in the GlobalGiving community. She is a recent graduate of American University where she studied international relations and Arabic. Miranda has been a GlobalGiver from many angles—she is a former intern, and a nonprofit project leader for Aid Afghanistan for Education.

 

And finally, myself!

Emily JamesI have had the pleasure of working with all of you for the past year and a half and cannot wait to continue! Whether it be through phone calls, emails or one-on-one consultation, it is so exciting to be able to help all our amazing nonprofit partners all over the world. Please make sure to reach out to this new team and say hello! We are here to help! 🙂