Listen, Act, Learn. Repeat. Posts

Listening to You: Results from the Nonprofit Partner Survey

Listening to You: Results from the Nonprofit Partner Survey

You’re probably used to it by now – every quarter, we at GlobalGiving send out a survey to get your feedback. We do this because we want to hear what you have to say, the good, the bad, and the ugly, so that we can ultimately serve you, our nonprofit partners, better in the programs that we run, the technology that we develop, and the services that we provide!

As you know, one of our core values at GlobalGiving is Listen, Act, Learn. Repeat. Surveying is one such way that we listen to you so that we can act in accordance with the needs, challenges, and priorities that resonate most. We are excited to share this overview of the top-line results, in addition to how we plan to act based on the feedback that we’ve received.

From May 15th to 26th, we released the 2017 GlobalGiving Nonprofit Partner Annual Survey, a long-form version of our quarterly survey, in which we asked you to answer key questions and topics related to the GlobalGiving experience. During the 12-day period during which the survey was open, 626 nonprofit partners responded. Of these, 55% were Superstars, 32% were Leaders, and 11.5% were Partners. (The remainder were organizations which are new to the platform.)

GlobalGiving & Impact Guru Partnership!

GlobalGiving & Impact Guru Partnership!

The last two years have been an immense learning experience for GlobalGiving in India. In 2015, we decided to venture out into this vast country and truly live one of our core values: Listen, Act, Learn, Repeat.

Listen: What did we hear from our partners?

In 2016 for the very first time we recruited, trained and sent out 8 Indian Field travelers to 20 states across the country to visit around 100 of our 220+ Indian nonprofit partners. Through this team we did an in depth needs assessment among our Indian partners to identify how GlobalGiving could help them better. Amongst the many needs and ideas shared by our partners one stood out. 72% of the organisations that participated in the assessment stated that giving their donors a single and central platform for making donations from various countries and being able to provide their local supporters with Indian tax deductions could support them in improving their ability to crowdfund.

How Students with Dreams are Learning to Become Leaders

How Students with Dreams are Learning to Become Leaders

Art and Global Health Center Africa (AGHCA) is a recipient of GlobalGiving’s 2015 Feedback Fund. Recently, they shared these insights with us.

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Our Students With Dreams (SWD) program provides leadership training, mentorship, and seed funding to teams of college students to address challenges they identify in their communities in Malawi. We believe financial skills are critical. We teach our young leaders how to develop cost-effective, high-impact solutions from limited resources. In 2015 and 2016 we gathered feedback to better support them and the communities they serve.

We used several surveys about:

  • Dreamers’ experiences in the program.
  • Their self-assessment of their leadership and financial skills.
  • Their recommendations on how to improve the program. This included a focus group.

Binaytara: Feedback on Hospice Care in Nepal

Binaytara: Feedback on Hospice Care in Nepal

 Binaytara is a recipient of our 2015 Feedback Fund. Recently, they shared these insights with us.

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Even though the Binaytara Foundation has been around since 2007, we did not have any structured feedback loops in place until 2015. We relied on our partners and volunteers to give us informal feedback verbally or via email, and then made changes to our projects based on that feedback. In 2015 we started a feedback system, with help from GlobalGiving’s Feedback Fund.

CACE: Learning How to Ask Clear Questions

CACE: Learning How to Ask Clear Questions

Center for Amazon Community Ecology (CACE) is a recipient of our 2015 Feedback Fund. Recently they shared these insights with us.

We promote conservation and sustainable livelihoods by building stronger communities in the Peruvian Amazon. The Fund allowed us to ask local artisans we work with about their economic realities and dreams. Along the way, we learned how to ask these questions better, with these insights:

Phrase questions around peoples’ normal frame of reference

We initially thought that since most people do not keep any records about their earnings or expenses, we would get the most accurate responses by asking people to provide monthly “averages” for certain sources of income or types of things they paid for. In practice, artisans had the best recall when asked about the previous six months of economic activity combined.