Listen, Act, Learn. Repeat. Posts

Isha Vidhya’s Participation in the Feedback Loop for GlobalGiving

Isha Vidhya’s Participation in the Feedback Loop for GlobalGiving

Isha Vidhya was a recipient of our Feedback Fund. Recently, they shared these insights with us.

Constantly improving the quality of education imparted and the infrastructure has always been one of our top priorities at Isha Vidhya. In order to assess the satisfaction of the students and parents on Isha Vidhya matriculation schools, Isha Vidhya participated in a feedback program called ‘Feedback Loop’ that’s offered by one of the world’s renowned fundraising platforms Globalgiving.

We employed a few college students on a part-time basis to interview 280 students and 20 parents spread across three (Villupuram, Dharmapuri, and Salem) of our schools. Data collected was entered into a database and results were analyzed.

Survey results and plans of action

Listening to You: Results from the Nonprofit Partner Survey

Listening to You: Results from the Nonprofit Partner Survey

You’re probably used to it by now – every quarter, we at GlobalGiving send out a survey to get your feedback. We do this because we want to hear what you have to say, the good, the bad, and the ugly, so that we can ultimately serve you, our nonprofit partners, better in the programs that we run, the technology that we develop, and the services that we provide!

As you know, one of our core values at GlobalGiving is Listen, Act, Learn. Repeat. Surveying is one such way that we listen to you so that we can act in accordance with the needs, challenges, and priorities that resonate most. We are excited to share this overview of the top-line results, in addition to how we plan to act based on the feedback that we’ve received.

From May 15th to 26th, we released the 2017 GlobalGiving Nonprofit Partner Annual Survey, a long-form version of our quarterly survey, in which we asked you to answer key questions and topics related to the GlobalGiving experience. During the 12-day period during which the survey was open, 626 nonprofit partners responded. Of these, 55% were Superstars, 32% were Leaders, and 11.5% were Partners. (The remainder were organizations which are new to the platform.)

GlobalGiving & Impact Guru Partnership!

GlobalGiving & Impact Guru Partnership!

The last two years have been an immense learning experience for GlobalGiving in India. In 2015, we decided to venture out into this vast country and truly live one of our core values: Listen, Act, Learn, Repeat.

Listen: What did we hear from our partners?

In 2016 for the very first time we recruited, trained and sent out 8 Indian Field travelers to 20 states across the country to visit around 100 of our 220+ Indian nonprofit partners. Through this team we did an in depth needs assessment among our Indian partners to identify how GlobalGiving could help them better. Amongst the many needs and ideas shared by our partners one stood out. 72% of the organisations that participated in the assessment stated that giving their donors a single and central platform for making donations from various countries and being able to provide their local supporters with Indian tax deductions could support them in improving their ability to crowdfund.

How Students with Dreams are Learning to Become Leaders

How Students with Dreams are Learning to Become Leaders

Art and Global Health Center Africa (AGHCA) is a recipient of GlobalGiving’s 2015 Feedback Fund. Recently, they shared these insights with us.

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Our Students With Dreams (SWD) program provides leadership training, mentorship, and seed funding to teams of college students to address challenges they identify in their communities in Malawi. We believe financial skills are critical. We teach our young leaders how to develop cost-effective, high-impact solutions from limited resources. In 2015 and 2016 we gathered feedback to better support them and the communities they serve.

We used several surveys about:

  • Dreamers’ experiences in the program.
  • Their self-assessment of their leadership and financial skills.
  • Their recommendations on how to improve the program. This included a focus group.

Binaytara: Feedback on Hospice Care in Nepal

Binaytara: Feedback on Hospice Care in Nepal

 Binaytara is a recipient of our 2015 Feedback Fund. Recently, they shared these insights with us.

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Even though the Binaytara Foundation has been around since 2007, we did not have any structured feedback loops in place until 2015. We relied on our partners and volunteers to give us informal feedback verbally or via email, and then made changes to our projects based on that feedback. In 2015 we started a feedback system, with help from GlobalGiving’s Feedback Fund.