Effectiveness Tools & Resources Posts

Creating Wealth Among Kenyan Youth

Creating Wealth Among Kenyan Youth

Vijana Amani Pamoja (VAP) has been a GlobalGiving partner since 2010. They have participated in storytelling for multiple years and designed their project from that process. Recently they shared their insights with us. 

Eunice, 23 years old, resides in Kiambiu and works as a hairdresser and beautician. She was one of the vocational training students for VAP’s 2014 cohort. Soon after completing her course, she was referred to Emma’s salon for a job placement as a hairdresser.

Her greatest joy is the fact that she doesn’t create a living for herself but for her sibling as well. ‘’I always wished to do hairdressing but I didn’t have the money to pursue my dream. In Mrembo salon, I learned both beauty and hairdressing and it has been of great help in my life. I’m now earning some money, I get paid on commission. I don’t earn a lot but the little I get covers my upkeep, pays my rent, and I help out a little bit with my family especially my little brother who I help with school fees. I would like to have my own salon and a beauty shop and currently I am saving towards that’’.

Karuna Trust: What’s Lost in Translation in Conversations About Youth Dreams

Karuna Trust: What’s Lost in Translation in Conversations About Youth Dreams

Karuna Trust is a recipient of our 2015 Feedback Fund. Recently, they shared these insights with us.

As part of our work with partners in India and Nepal, Karuna Trust collected stories from the beneficiaries of the projects we’re supporting. It helps demonstrate the tangible change that the projects can bring to young people and their families. So we were excited to receive funding from GlobalGiving to try their storytelling method with two of our education projects – the Amaravati Hostel and Green Tara Trust. After discussing with our partners and GlobalGiving, we agreed to focus on exploring the hopes and dreams of young people. We wanted to find out what their ambitions were for their future, what they imagined their lives to be like, and what challenges they were facing. We hoped to create a picture where we could see form the results what extra support the young people might be requiring and this would help us to refine our work further.

One Year of Listening, Acting, Learning and Repeating with GG Rewards

One Year of Listening, Acting, Learning and Repeating with GG Rewards

This week is the one year anniversary of GG Rewards! During the past year, we’ve seen nonprofits that Listen, Act, Learn, and Repeat tend to be more effective and create more positive impact in their communities! To celebrate this anniversary, we wanted to share how one nonprofit earned points, gained Superstar status, and increased their donor visibility by telling us about their “most success initiative started to date” in GG Rewards.

Grassroots Uganda- Empowering African Women’s mission is to give their women a hand up, instead of a hand out, so that they can pull themselves out of poverty. Focused on supporting women’s’ groups in rural Ugandan villages, Grassroots Uganda- EAW empowers women through a variety of initiatives from small scale business training to teaching innovative farming techniques. But every initiative starts with asking the same question of the women they work with: What is your biggest need?

Thanks for Your Feedback!

Thanks for Your Feedback!

Here at GlobalGiving, we strive to Listen to, Act on and Learn from your feedback.  So we are very grateful for the 750+ responses we received for the Project Leader Quarterly Survey this May!  This survey has given us important insights into what you think of GlobalGiving and how we can better support the wonderful work that you do.

One of the questions we asked is what kind of improvements to the website would you like to see.  Thirty-three percent of you said creating project appeal templates to email donors outside of project reports is your top priority, while 20 percent of you would also like to be able to embed videos in project reports.  We hear you!  We will be working with our team to implement these features so you can better communicate with donors and show them the importance and impact of their support.

We also asked what training topics would be most beneficial for your organization.  Eighty-three percent selected “Reaching potential donors on GlobalGiving or on social media,” while over 50 percent of respondents would like trainings in managing donor relationships and communicating with existing donors.  It is clear that donor recruitment, management and retention are topics that you are interested in!  We will be sure to put together more trainings on donor relationships in the future.

Net Promoter System: Experimenting with SMS surveys in the Philippines

Net Promoter System: Experimenting with SMS surveys in the Philippines

At GlobalGiving, we believe that collecting and using feedback from constituents is an important part of the development process.  We have been working to discover tools and practices that make it easy for nonprofits to listen to those voices.  One of the tools we’re exploring is the Net Promoter System.

You may have heard us talk about to the Net Promoter System (NPS) before. You have probably even answered the NPS question before! The Net Promoter System) is a tool that was developed by Bain & Company for the for-profit sector to measure how loyal a customer is to a certain company- and consequently serves as an indicator of future profit. The NPS score is based on a 0-10 scale response to the following question: How likely is it that you would recommend our company/product/service to a friend or colleague?  This question divides customers into three categories: Promoters (who give a score of 9 or 10), Passives (who give a score of 7 or 8), and Detractors (who give a score of 0-6). The score is then determined by subtracting the percentage of Detractors from the percentage of Promoters. Passives are ignored in the equation.

The score is useful when used in two distinct ways: when compared to other companies within a specific industry (which gives you a basic ranking system), but more powerfully when companies use the feedback provided in the common follow up question (“Tell us more about why you chose this score”) to make changes which move more of their customers into the Promoters bucket.  

The NPS has been used for over a decade in the for-profit sector, and is considered by many to be the single most useful question a company can ask its customers.  

Similarly, we think this could be a powerful, inexpensive, and easy tool for nonprofits to use to understand how their ‘customers’ feel about the work they’re doing.  We wanted to test this by asking this question to via a short SMS survey to a group of constituents served by GlobalGiving nonprofit partners.

Designing the Pilot

In June 2014, we began exploring what a pilot experiment around NPS via an SMS survey would look like. We decided to use the FrontlineSMS platform to send out the surveys. We then needed to decide where and with whom it would make most sense to run this pilot. We considered several factors, such as familiarity with SMS surveys, mobile use among the targeted population, and whether potential GlobalGiving partners were already using digital communications with those they serve.

In October 2014, after running an application process with Philippines-based GlobalGiving nonprofit partners, we selected three organizations to help us run this pilot: Mercy in Action, HOST-NGO, and International Disaster Volunteers. One of the reasons we chose to run this pilot in the Philippines was that one of our staff members would be traveling there for site visits and could provide in-person support before the launch of the surveys.

What We Did