What is Feedback?
Organizations around the world are trying to address incredibly complex social challenges. Here at GlobalGiving, we believe that good feedback loops are a crucial part of addressing these issues effectively: listen, act, learn, repeat.
Feedback, or information about constituents’ perceptions of a set of activities and their impact, allows organizations to gain a better sense of communities’ realities. When organizations are better able to hear the communities that they work with, they can better understand how to make their projects align with community needs, and ultimately they can improve quality of life.
A closed feedback loop is made up of 5 steps, plus an important preparatory step.
- Buy-in: during this crucial preparatory step, secure buy-in from stakeholders so that your feedback process has legitimacy and authority and will result in actionable change
- Design: determine your feedback process
- Collect: build a relationship with constituents and collect their feedback
- Analyze: analyze the feedback you receive
- Dialogue: report your findings to your constituents and co-create solutions
- Course Correct: act on your findings
GlobalGiving already uses its Effectiveness Dashboard to reward organizations that are gathering feedback from the individuals who they serve. Now, we would like to offer funding, too!
What is the 2015 Feedback Fund?
GlobalGiving’s 2015 Feedback Fund offers technical support and up to $2,000 in funding to organizations working to improve their feedback practice. The goal of the fund is to help you learn from your constituents and act on what you learn.
Organizations selected for this opportunity will choose one or more tools from the Feedback Labs Toolkit, and use these tools to improve their feedback practice. The Toolkit has over 90 tools that your organization can use to help facilitate any part of the feedback loop, from design to course correction. Organizations can choose from any of these tools, using them to improve their feedback loops with constituents. Having trouble deciding which tool to use? Here are some examples to get you started.
- SurveyGizmo: a survey tool you can use to design surveys and collect and analyze feedback
- Telerivet: a communications platform that allows you to communicate with constituents via SMS, no internet or smartphones needed
- GlobalGiving Storytelling: a comprehensive tool that lets you build a questionnaire, gather stories from the community, send in your responses, and analyze your results
- Captricity: a tool that extracts data from forms and documents
- Market Sight: data analysis software that helps you gain insight from the feedback you receive
- Retrospectus: an online tool that helps you gather feedback and take action based off of what you learn from constituents
A maximum of $2,000 in funding may be used to cover costs related to improving some part of the organization’s feedback loop. Examples of covered costs include printing surveys, paying for a subscription to one of the Toolkit tools, hiring a temporary intern to carry out the project, providing incentives to volunteers who collect feedback, covering travel-related costs, or financing translation services. Funding may not be used to pay existing staff, and organizations must include a draft budget for the support sought.
In addition to funding, recipients selected for this opportunity also receive support from GlobalGiving’s feedback experts, including: a pre-project call with a GlobalGiving feedback expert to offer advice on your project; participation in a collaborative brainstorm to solve problems related to your data; ongoing support from GlobalGiving feedback experts while the project is being conducted; and one round of analysis of the feedback involved in your project.
If no tools in the Toolkit seem to be a good fit for the feedback project that you have in mind, organizations may also apply to self-design. Please contact firstname.lastname@example.org for more information.
How to Apply
In order to be eligible for selection, organizations must fill out this application form and take the Feedback Labs quiz. When taking the quiz, it is important that you enter the email that you use to log-in to GlobalGiving, so that we can appropriately match your application with your organization (and give you Effectiveness points on the GlobalGiving Dashboard for completing the quiz!).
Both of these components of the application should be completed by August 7, 2015.
To provide you with more details about the Feedback Fund and to answer any questions that you may have, GlobalGiving will be hosting a webinar on Friday, July 17th at 9AM ET and 3PM ET.
Sign up for the 9AM ET webinar here.
Sign up for the 3PM ET webinar here.
Link to webinar recording: http://www.meetingburner.com/b/globalgiving/watch?c=IGUB1I&h=f
Terms & Conditions
- Only GlobalGiving Partners, Leaders, and Superstars with active projects on GlobalGiving.org are eligible to apply.
- Organizations may apply for a maximum of $2,000 in funds to be used to cover costs specific to improving some part of their feedback loop.
- Funding may be used to cover costs such as:
- Printing of surveys
- Paying for a subscription to a tool
- Hiring a temporary intern to help run the project
- Providing volunteer incentives
- Travel-related costs
- Translation services
- Funding may not be used to pay existing staff.
- Application requirements include:
- Selected organizations will receive half of their funding up front. The other half will be sent when they have completed their project and written a 300-600 word blog post about the results of the feedback experiment. Projects must be completed by November 28, 2015 or GlobalGiving reserves the rights to revoke the funds.
- In addition to funding, recipients selected for this opportunity also receive:
- A pre-project call with a GlobalGiving feedback expert to offer advice on your project;
- Participation in a collaborative brainstorm to solve problems related to your data.
- Ongoing support from GlobalGiving feedback experts while the project is being conducted;
- One round of analysis of the feedback involved in your project.
- The deadline to apply is August 7, 2015.
The Feedback Fund is made possible by a generous grant from the Fund for Shared Insight, a collaborative effort among funders that pools financial and other resources to make grants to improve philanthropy. Shared Insight provides grants to nonprofit organizations to encourage and incorporate feedback from the people we seek to help; understand the connection between feedback and better results; foster more openness between and among foundations and grantees; and share what we learn.