Effectiveness Tools on GlobalGiving

diy toolkitIn September, GlobalGiving announced some exciting improvements to GlobalGiving’s Effectiveness Dashboard, which was launched in early 2014. We began to offer points for taking advantage of other learning tools that are available on the web—including Nesta’s DIY Toolkit and Feedback Store.  Last month, we hosted a webinar in collaboration with our friends at Nesta to introduce the changes to the Effectiveness Dashboard.

Listen to the full recording of the webinar here and check out the summary below.

GlobalGiving is not just committed to providing fundraising tools for our partners, but in supporting a robust exchange of money, information, and ideas. In 2002, we took the first step by creating the GG funding platform, and in 2010, we began exploring how to fulfill the goals of information and ideas exchange. We added feedback tools such as the Storytelling Tool and new trainings for project leaders, and we received really positive feedback from you, our partners! We found that these tools were really useful in helping our partners increase their online funding capabilities.

So, we wondered if we could provide access to a similar set of tools for feedback to help partners not only increase fundraising capabilities but also effectiveness, and therefore impact. We think of this effectiveness as emerging from cycles of Listen, Act, and Learn:

  1. Listen to the community you serve, what’s working for others, and the best research out there
  2. Act: trying something new, see what happens, and measuring results
  3. Learn: what works, what fails, and what to do differently

Effectiveness Dashboard

We released the beta version of the Effectiveness Dashboard in April 2014, and after getting lots of feedback from the Leadership Council, surveys of PLs, and one-on-one meetings, we released the Effectiveness Dashboard 2.0 in July 2014. Some specific changes we made based on your feedback include:

  • Thank you notes- recurring donors counted only once
    • Overall % thanked and how quickly donors are thanked
  • New ways to get points
    • Creating and entering video and photo contests
    • Applying to be GG Ambassador
  • Movement between categories
    • Demonstrated learning (ex. Listen points for listening to webinar)
  • External Tools!
    • Example: Nesta DIY Toolkit
    • Feedback Store- access to 200 tools that provide advice and resources for collecting feedback, analyzing data, and returning info back to the community
    • Charting Impact: series of 5 questions developed by Independent Sector that takes organizations through a thought process to better understand why and how you are doing your work

Nesta DIY Toolkit

One of our new external tools that you can get points for using is the Nesta DIY Toolkit.  Theo Keane joined the webinar to tell us more about how to best use the toolkit to amplify innovative thinking in your organization. Developed in partnership with the Rockefeller foundation, the Development, Impact, and You Practical Toolkit contains tools to trigger and support social innovation. Nesta realizes that social sector problems are complex, and that effective organizations need to be agile and adaptable in their thinking, in order to be most innovative. This results in a greater capacity to solve problems more effectively and generate innovations that improve lives of communities.

The DIY toolkit is therefore collection of best and most practical social innovation tools out there.  In curating the toolkit, the creators asked themselves the following questions of the potential tools:

  • Is it practical?
  • Would you use it?
  • Is it easy to use?
  • Is there evidence of impact?

The result is a suite of 30 tools, each with an explanation, case study, and worksheet that can be used by your organization to tackle a variety of innovation, design, and business challenges. The online toolkit has gotten nearly 250,000 visits from 85 countries since its launch in March 2014, and the tools have been downloaded more than 70,000 times.

Some important features of the toolkit include:

  • Tools can be found based on user need statements (i.e. “I want to collect inputs from others”)
  • Practical worksheets to easily understand what to do with a tool and put it into action, so that better results can be delivered more quickly
  • Share, rate, and feedback of each tool (online)
    • Build a community of practice
    • Learn from people actually using the tools
    • Downloadable PDF, with different sizes, which are conducive to individual and/or collaborative working
  • Case studies from innovators in the field, generated during user testing
  • How to’s for each tool: diagrams, video tutorials, case studies

Effectiveness Dashboard and the DIY Toolkit:

You can earn points on GG Effectiveness Dashboard for using different tools from the Nesa DIY Toolkit. The steps are below!

  1. Log onto the Effectiveness Dashboard
  2. Check the “How to improve your score” box on the right side of the screen
  3. Click the DIY Toolkit link (and all of the external tools!)
  4. Once you use a tool, click the “Earn Points” link
  5. You can get Listen, Act, and Learn points for each tool used:
    1. Listen: 1 pt for telling which tool you used- simply enter the URL of the tool from the DIY Toolkit
    2. Act: 5 points for uploading a file of the worksheet (scan, PDF, smartphone pic), and the content is not factored into the points
    3. Learn: 5 points for telling what you learned!

It is probably easiest to submit all that you plan to do at once, but not necessary. Right now, ED points don’t count on GG. Rather, they should be used to help you see how you are doing compared to other organizations, and discover what tools are most useful for you. These points will start to count toward your overall rating in early 2015- don’t worry, we notify you with plenty of lead time.

We’re still collecting feedback! Please send a message with your thoughts and questions to: projectelp@globalgiving.org or info@diytoolkit.org for feedback on the DIY Toolkit.

Q&A

  • Is a higher or lower score on dashboard better?
    • Higher- you want to earn as many points as possible! More points demonstrates greater interaction in LAL
  • What if we do some of these activities, but not through DIY?
    • Unfortunately, right now we can only give points trough this system. On our side, if you have filled out worksheets (such as a SWAT analysis), you can submit copies of those, as long as it is the same tool. For other tools/business docs, please email us. You could think about adapting what you already have to the DIY templates.
  • Three most popular tools?
    • Fast Idea Generator
    • Innovation Flowchart
    • Business Model Canvas
    • Theory of Change
    • Blueprint, Personas tools
  • Are the templates adaptable to orgs working in different areas?
    • Yes! We conceived of tools to support specific project tasks, no matter the sector. Problem solving and innovation applied to a variety of traditionally accepted tasks.
    • Please remake and reuse as is useful! Please share them with us (info@diytoolkit.org) if you do, so we can learn too.

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