Become More Effective with the Social Impact Academy

Become More Effective with the Social Impact Academy

What is your organization’s impact? Join us for a two-month online course designed to help you explore the different theories of impact measurement and to learn about practical tools that you can use to increase your organization’s effectiveness. Apply online by Friday, May 22nd. Hurry! There are only 45 spaces available.

You saw a need in a community. So you designed a program to create meaningful change. But how do you know if it works? And what does your community have to say about the program? How do you talk about your organization’s social impact? And how do you get the support and resources you need to reach even more communities?

That’s where the Social Impact Academy comes in! We’ve brought together social impact experts and professionals from nonprofits around the world to offer a small cohort of GlobalGiving partners personal, hands-on training and support. We’ll talk about what social impact means for different types of organizations and help you explore and digest the tools and resources that are out there to help you design programs for social change, measure your impact, engage your community and respond to its feedback, and much more! See below for a complete agenda.

Apply online by Friday, May 22nd! Please email us at with questions.

What is the Social Impact Academy?

  • A two-month online course;
  • Made up of nine webinar sessions;
  • Taking place on Tuesdays at 11:00 am Washington, DC time in June and July (Find this time in your city).
  • A small cohort of organizations will be selected via an online application to participate.

Selected participants are required to:

  • Participate in at least seven of the nine webinar sessions by  joining the live sessions  or watching the recordings;
  • Complete three homework assignments for the course;
  • Provide feedback and recommendations to Discussion Partner and Discussion Group (made up of about 5 participating organizations); and
  • Complete final impact project.

$50 Social Impact Academy Bond

We’ve added a slight twist to the Social Impact Academy. We’re charging a $50 bond for participation in this online course.

What is a bond? It is an amount that you pay up front in order to participate in the Academy. Your organization will receive the entire $50 back following the Academy if: you participate in at least seven Academy sessions, complete all three homework assignments  and complete the final impact project!

What if we don’t meet the Academy requirements? GlobalGiving will retain the $50 and apply the amount towards our matching fund, which is used to fund GlobalGiving’s Bonus Days and other fundraising promotions.

Why is GlobalGiving charging a bond? We know that the reason you’re considering the Social Impact Academy is because you want to invest in this area of your organization’s development. So, we would like to give you a little extra incentive to stick with it and achieve that goal.

How do we pay the bond? The bond can be paid on GlobalGiving’s website here using a credit card or PayPal. You must submit payment for the bond by Friday, May 22 in order to participate in the Social Impact Academy.

When do we get the bond back? Once you succeed in completing the final impact project, you will receive the $50 back as part of your next monthly disbursement from GlobalGiving.

Academy Schedule

What’s Your Social Impact? – The Why, What, & How of Social Impact
Mari Kuraishi, President and Co-Founder, GlobalGiving
Tuesday, June 2 at 11 am EDT
What does social impact mean? Why is it crucial to understand your organization’s social impact? How can you use impact measurement tools to amplify your impact while optimizing efficiency? And what does it take for an organization to remain focused on social impact? Join us for an introductory session to tackle these questions and more.

Panel Discussion: How do you think about social impact?
Lisha McCormick, Chief Development Officer, Last Mile Health
Daney Ramirez, Las Claras Director, Voces Vitales de Panama
Daniele Reisbig, Development Coordinator, The Nyaka AIDS Orphans Project
Tuesday, June 9 am 11 am EDT

Join GlobalGiving’s nonprofit partners for an open conversation about social impact. How do these organizations think about the impact of their work? In what ways do they involve their constituents and stakeholders in the conversation? What tools do they use to measure their impact? How have they overcome obstacles in the process? Come prepared to share your questions, challenges, and ideas.

How to Design Programs for Social Change
Yennie Lee, Impact Manager,
Sam Sternin

Tuesday, June 16 at 11 am EDT
Where does social change come from? Well, we would argue it starts with a community of people. The Positive Deviance Initiative has found that change comes from individuals or groups whose uncommon behaviors and strategies enable them to find better solutions to problems than their peers. uses their Human-Centered Design framework to solve problems by designing programs in collaboration with the community in need. Join us for a discussion about different approaches to designing programs for social change and to find an approach that works for your organization!

Listening and Responding to Community Feedback
David Bonbright, Chief Executive, Keystone Accountability
Sarah Hennessy, Chief of Staff, Feedback Labs
Wednesday, June 24 at 11 am EDT

How do we know that our programs are actually meeting the needs of the communities we seek to serve? While working with communities to design and implement programs is often the desired goal, at the end of the day, we all struggle with competing priorities, so listening to and responding to feedback often falls to the wayside. The problem is that feedback can be time-consuming to collect, difficult to use, and threatening to receive. So, how can a nonprofit build systems of trust and accountability with its constituents in mind, despite limited time and resources?

Plan for Success: Impact Assessment Methods and Tools
Jennifer Lentfer, Director of Communications, IDEX
Tuesday, June 30 at 11 am EDT

With hundreds of tools, approaches, and platforms for measuring impact out there, the process can seem overwhelming and time consuming. So, let’s simplify things! Join us for a basic overview of impact measurement designed to help you identify the assessment methods and tools that are right for you and your organization.

Building Impact Measurement into Programs
Sandeep Ahuja, Founder and CEO, Operation ASHA
Emma Pfister, Global Communications Manager, Water for People
Tuesday, July 7 at 11 am EDT

Ok, so you have a solid foundation in social impact assessment methods and tools but what does it look like in the field? Join GlobalGiving’s partners to hear how real organizations have built impact measurement into their programs.

Learning from Failure
Marilyn Darling, Partner, Fourth Quadrant Partners, LLC.
Kennedy Leavens, Executive Director, Awamaki
Tuesday, July 14 at 11 am EDT

Let’s be honest, we all fail. It’s how we acknowledge and learn from failure that sets us apart. Nonprofits can’t afford to make the same mistakes again and again; our missions are too important. Join us for an important discussion about recognizing and responding to failure and working together to build a more robust nonprofit community.

How to Tell Your Impact Story
Alison Carlman, Senior Manager of Marketing and Communications, GlobalGiving
Tuesday, July 21 at 11 am EDT

Once you have the evidence to demonstrate your organization’s impact learn how to use stories about your organization’s impact in the communities you serve to galvanize greater support. Learn how to communicate your organization’s work in a way that will spark social change. Join us for an important conversation about telling stories of impact.

How to Grow Your Impact
Andy Bryant, Executive Director, Segal Family Foundation
Tuesday, July 28 at 11 am EDT

In the last session of the Social Impact Academy, we will talk about when it makes sense to scale your organization’s social impact and what tools you need to do it. Join us to hear best practices in securing funding for growth from impact-focused funders.

Apply for One-on-One Data Management Support

Apply for One-on-One Data Management Support

GlobalGiving helps organizations access more than just money. Our mission is also to connect you with valuable information and ideas that can help you become a more effective organization and transform your work in the field.  So, this year we will be offering three opportunities to apply to receive one-on-one, in-person support from  members of the GlobalGiving team. This is just one of many ways that we are helping our partners access important information.

Today we are excited to announce the details of this year’s second professional support opportunity. Apply now for the opportunity to receive data collection, management, and/or analysis support from Barrett Cope, GlobalGiving’s Operations Analyst, and Caroline Roper, Business Partnerships Associate. The deadline to apply is Friday, June 5th.

About the Opportunity

Is it hard to find and understand your organization’s data because it has been inconsistently stored over the years? Do you collect information about your donors and beneficiaries but you’re unsure how to use it to make smart decisions?  Are you wondering what is the best way to store your organization’s information and data as you grow? Then this opportunity is for you!

This unique program will support one organization through the process of defining a data management challenge, understanding the tools, techniques, and resources that are available to tackle that challenge, and creating a comprehensive outline of actionable steps to achieve your data management goals. In addition to several hours of remote preparation, Barrett and Caroline will spend 2-4 days in-person with the organization bringing together organizational stakeholders (staff, board members, etc.) to offer data management training and one-on-one support.

What is a data management challenge?

A data management challenge is a problem related to your organization’s data collection, storage, and analysis that requires a multi-step plan and cannot be solved with a one-step solution. The plan involves:  identifying goals, barriers and opportunities, evaluating alternative strategies for addressing the challenge, identifying resource needs, and making decisions about the best possible solution.

Here are just a few examples of the types of challenges that your organization may want to address:

  • Data Collection
    • “We are designing a program that will track several pieces of information about our beneficiaries. How do we design a system to consistently and conveniently track data that we can easily analyze in the future?”
  • Data Management
    • “We have inconsistently documented information about donations to our organization. How do we clean our data and create better systems for documenting results in the future?”
  • Data Analysis
    • “We have a well-functioning donor database with a plethora of details about our donors. How can we use this data to make our fundraising more effective and efficient?”

The purpose of this opportunity is to provide your organization with the framework, insights and knowledge you need to excel! Although Barrett and Caroline are available to offer training, support, and advice, they are not responsible for creating or implementing your action plan. Similarly, this exciting opportunity is not directly tied to additional fundraising resources or corporate partnership opportunities; the team will not connect you with funders as a result of this opportunity.

Meet Barrett and Caroline

barrettBarrett Cope – Operations Analyst

Barrett improves systems and processes to help ensure that GlobalGiving does everything we promise and more. You can think of him as the stork that delivers GlobalGiving donations safe and sound to projects all over the world. Barrett also loves teaching members of staff new skills and techniques to enable them to be more self-sufficient. He graduated from the University of Tennessee with a B.A. in Classical Civilizations. In his little spare time, Barrett enjoys the therapeutic rigor of woodworking.

carolineCaroline Roper – Business Partnerships Associate

Caroline focuses on reporting, analytics, and maintaining current partnerships. She’s looking forward to offering data management support to the selected organization, because she loves problem-solving, teaching people new skills, and learning more about how GlobalGiving’s partners are changing the world. Before she joined GlobalGiving, Caroline worked in marketing analytics at MarketBridge, where she used data analysis to help companies stay in touch with loyal customers. She received her B.S. in Economics and B.A. in Professional Writing from Carnegie Mellon University. In her spare time, Caroline consults international social enterprises on a pro-bono basis with Development Solutions Organization. She also enjoys singing, reading, swimming, and traveling.

The Application Process

Only GlobalGiving Partners, Leaders, and Superstars are eligible to apply for this opportunity. Apply online here by Friday, June 5. Finalists will be selected to participate in an interview process in June. One organization will be selected to receive in-person, hands on support.


Online Fundraising Academy: Corporate Outreach & Relationship Building

Online Fundraising Academy: Corporate Outreach & Relationship Building

For the final session of the 2015 Online Fundraising Academy, we invited Ingrid Embree, GlobalGiving’s Senior Director of Strategic Partnerships, to join us and discuss how she identifies and builds relationships with prospective corporate partners. Ingrid has helped more than 60 different companies achieve their philanthropic objectives with GlobalGiving. She has a history of helping organizations meet their operational objectives, develop fundraising capacity, and achieve legislative victories. Check out the session summary below!

Session Recording:

Session Notes:

Tips on how to get recommended to GlobalGiving’s corporate partners

  • GlobalGiving recommends Superstars and Leaders, so the higher your partner rewards status, the better! Learn more about the Partner Rewards Program here.
  • Make sure your project list up to three themes that reflect your work! Our corporate partners are often interested in certain themes and topics, so your project will only get pulled if it includes the appropriate themes. Likewise, make sure your project title is compelling and accurately and succinctly reflects the work you’re doing! Your project title should be simple, but not confusing.

What’s Important?

  • Finding the intersection of the employee interests, the community needs, and the corporate interests.
    • Is your project meeting community needs? Are there employees who want to support your organization? Does it somehow fit with a corporation’s strategic goals?
  • Corporations do consider you, the nonprofits in the community, the subject expert and the barometer of community needs.
    • They’re interested in learning from you what the needs are, what the statistics are — they want to hear from you, and they’re relying on you to understand what’s happening in the community

“Development” is a lot like sales

  • Development takes a lot longer, but you can use lot of the same techniques as sales:

1. Research

    • It makes a big difference if you take the time to look up details of the corporation you’re interested in.
    • It can be as simple as using Google, and searching different terms:
      • “Company Name” + CSR (Corporate Social Responsibility)
      • “Company Name” + Corporate Giving
      • “Company Name” + Community Involvement
      • “Company Name” + Citizenship
    • Take advantage of Google News and Google Images as other outlets of information.
      • Have there been recent layoffs? A recent merger? Are the stock prices doing really well? Who are the decision makers?

2. Commitment to Outreach

    • Set your strategy; monitor your tactics.
      • Set goals for your outreach for the week, the month, the quarter, etc. How many companies or individuals will you or your team reach out to?
      • The more people you reach out to, the more people will eventually say yes! However, don’t waste your time – make sure to do your research first to identify if the relationship would be a good fit.
    • Track your outreach!!
      • Once you commit to your outreach, be sure to keep track of who you’re contacting and their response.
    • Pivot as necessary.
      • You may have a grand outreach strategy, but be flexible if it no longer works. Be ready to change your outreach tactics if necessary.

3. Referrals

    • Warm introductions are more likely to be successful. Cold calls can work, but they’re not always preferable.
    • Utilize board members, community members, friends, and classmates to get introductions.
    • Develop trust with individuals so that they want to assist you.

4. Personalization & Layering

    • Tailored introductions – establish common ground!
    • Personalized news
    • Studies in your field
    • Good news from stakeholders
    • “I’ll be in your area…”
      • Search for companies in the area that you’ll be visiting. Do research on those companies, and then decide who to reach out to. Would they be willing to get together over coffee?
    • Be conscious not to bombard individuals with communications. As well, use a variety of outreach mechanisms.
      • Snail mail, phone calls, send program materials or photographs, etc.
  • Use trust indicators

Corporate Employee Engagement

  • Companies with engaged employees have a much higher earnings per share. Successful companies have engaged employees.
    • Thus: magnified productivity, higher retention, consumer loyalty, and profitability.
  • Cultivate employee volunteers! They’re the most trusted spokesperson of the company.
    • Edelman Trust Barometer – measures trust in companies all over the world. One of the ways to mitigate low trust in companies is to have employees be company ambassadors in the community.
    • As employee volunteerism continues to grow, think about ways to engage these employees. Many companies will only grant to organizations where their employees are involved.

There’s so much to do! How can I prioritize?

    • Focus on what you can do, on what your organization has the capacity to do!
    • Don’t spend too much time on cause marketing
      • The average Chief Marketing Officer only lasts 23 months, so there is a lot of turnover.
      • Don’t turn it down if offered, but don’t spend time cultivating marketing people.
    • Don’t spend too much time on cold proposals
      • Before you spend too much time, you must determine their interests
    • Avoid the people who say no (but keep them on your list)
      • The lukewarm introductions sometimes work (the LinkedIn types of introductions). They might say no at first, but it seems that the door is left slightly open – don’t give up in those instances. Feel free to approach them at a later date, make sure to stay on their radar so they know you’re still there. Don’t be afraid to stay in touch.
    • If there’s only one thing you do, however — commit to measurable outreach!

Q: When I call companies, I often get connected to HR or marketing. In this case, do you think focusing on employee volunteering is the better approach?

A: Absolutely! HR is looking for ways to engage their employees, so if you can figure out how to engage those employees, they often will then request that their company sponsor or support your organization. CSR/Global Citizenship and HR are merging in many companies, so the community involvement and employee engagement are very closely linked now.

Q: How can we cultivate relationships if we don’t know anyone in the company?

A: It is a challenge, however, it helps to generally start with snail mail to the person in charge of corporate giving (the decision maker). Put in a personalized note and include a photo or program materials. Let them know that you would like to talk more with them about your program, if possible tie it into that company and what the company cares about. Describe your program, explain what is different about your program and why they should care.

Q: How can I continue to engage a company without sending them a barrage of emails?

A: Send a report via snail mail — include their logo, thank them for their support. Give them a shoutout in social media. Send them pictures or a signed note from beneficiaries. Donors really can’t be thanked enough.

Q: How exactly can you measure outreach?

A: Track your outreach every week so that you ensure you’re contacting your major supporters. Have a list of organizations you will reach out to — then aggregate that outreach so you can track your activity. It really is about setting clear, specific goals and targets for yourself — maybe its reaching out via phone or email to 40 people a week — and then setting up a tracking system to measure your progress against those goals. We track prospects and opportunities from beginning to end: prospect, negotiating contract, closed “won”, closed “lost”, declined.

This post was written by Destiny Nobles, Program Team Intern.

Communication Tips for the May 13th Pro-Rated Bonus Day

Communication Tips for the May 13th Pro-Rated Bonus Day

The May 13th Pro-Rated Bonus Day is unlike anything GlobalGiving has done before and probably unlike anything your donors have ever heard of!

This makes communications a bit of a challenge. Here are some tips for talking to your donors:

  • Make your donation ask very simple. Focus on the message that donations are guaranteed to be matched. Every donation that is made during Bonus Day will result in more funds for your project. Be sure not to confuse or overwhelm your donors with too much information.
  • Lessen the urgency. Donors can give at any time between 9am and midnight EDT on May 13th and get matched. They don’t have to give at 9am exactly so there isn’t as much pressure on the donor. Emphasize the date and that the donor can give when it is convenient for
  • Offer donors a way to get additional information about the matching day. You can link to the Leaderboard or offer donors the opportunity to ask questions by email or phone. This way, any donors that want to know the matching details have an easy way to get the information.
  • Remember the $1,000 maximum per donor per project for the match. Larger donations will only have the first $1,000 matched.

The unique structure of this Bonus Day also allows you to change your communications strategy and take fuller advantage of the extended matching timeline and guarantee of matching.

  • Send reminders throughout the day! Send several emails to your supporters with a reminder to give and post on social media throughout the day to keep your supporters updated.
  • Send your emails when it’s most convenient for your donors and most likely they will have time to give. If your donors aren’t awake at 9am EDT, wait until later in the day to send the appeal email. You can schedule your project reports to be sent out later in the day as well.
  • Ask your supporters to spread the word. With more time to do outreach, you can have your supporters spread the word on social media or by email. Plus, with the guaranteed matching, new donors will be extra motivated to give to your project.

Here is a sample email blurb that can highlight the opportunities of this Bonus Day:

Starting at 9am EDT on May 13th, GlobalGiving is matching donations on our project! Any online donation up to $1,000 made on that day will go even further to help fund our program. You can donate any time between 9am EDT and midnight to have your donation partially matched by GlobalGiving – guaranteed! Just click here (link to your project) and support our work on May 13th.

Also, GlobalGiving recently hosted a webinar to go over the Bonus Day structure and communication tips. If you missed it, watch the recording to catch up!

Good luck to all of the participants! As always, reach out to us at with any questions.

Sonja and the GlobalGiving Team

Online Fundraising Academy: Fundraising Evaluation and Analysis

Online Fundraising Academy: Fundraising Evaluation and Analysis

In GlobalGiving’s eighth session of the Online Fundraising Academy, Nick Hamlin, GlobalGiving’s Business Intelligence Analyst, joined us to discuss GlobalGiving’s rigorous goal-setting and ongoing monitoring of fundraising activities. Nick and his team support the organization in financial goal setting and benchmarking. Leading the charge in tracking annual progress and evaluating year-end results, Nick is responsible for compiling a weekly analysis of site activity and donations.

Session Recording:

Session Notes:

Fundraising Evaluation

  • Why should data evaluation and analysis be a priority?
    • Think of data like a roadmap for your operations. When you’re going on a road trip, you will need to know:
      • Where are you currently, where are you trying to go, and how will you get there?
    • Rather than just focusing on getting funds in the door, make sure to define a concrete starting point and goal
    • Allows you to maximize your impact!
  • Data is your map! If you have this map, it makes your journey much more clear.

 Step 1: Finding your baseline

  • Right now? Strong platform of donors and organizations
  • GlobalGiving examples:
    • Right now? In the future? In your mission? In your fundraising?
    • Start with the right questions: Where are you? What’s important to your organization?
    • In the future? Big, Hairy, Audacious Goals!
    • In our mission? Information, Ideas, and Money to nonprofits
    • In our fundraising? Long-term sustainability
  • How to map questions to metrics?
    • GlobalGiving uses a Cheat Sheet to keep track of where we are currently.
      • Cost Recovery, Annual Volume, Facebook Fans/Twitter Followers, etc.
    • Relating it all back to your important questions and reminding you of what’s really important and how you’re doing in relation to these goals
  • Key Questions
    • What questions is your organization interested in, giving the work you do and the mission you have?
    • Once you’ve asked these questions, what metrics can you use to track them? How can you put them into your own cheat sheet or dashboard?
    • You don’t need to have a million different numbers, rather figure out what’s important for your organization and then make sure you have a handful of relevant, actionable numbers

Step 2: Setting data-driven goals

  • Goals are the destination for your trip, and good goals are SMART:
    • Specific: They’re focused on something concrete you can actually understand
    • Measurable: You’re using trackable metrics to know if you’ve succeeded (dollars raised, or something else easily measured/counted)
    • Actionable: There are specific steps you can take to achieve your goal
    • Relevant: They make sense for your organization’s context
    • Time-bound: They won’t last forever
  • Use your metrics to track your progress
  • Use the new information to improve your goal-setting the next time around; your data will get better if you’re using information from the previous cycle to update the next cycle
  • GlobalGiving Example: Overall Volume Goal for 2015
    • Specific: Focused on concrete dollars through the marketplace
    • Measurable: Easily tracked via accounting
    • Actionable: Driven through campaigns, website upgrades, etc.
    • Realistic: Number determined based on previous trends/other goals
    • Time-bound: Limited only to 2015
  • Key Questions:
    • What kind of goals make sense for your organization?
    • How can you make sure they’re SMART goals?

 Step 3: Learning from experimentation and iteration

  • “Do the best you can until you know better. Then when you know better, do better” – Maya Angelou
    • Take the best information you have and do your best with it, then gather more information so you can know better and do better
  • Listen, Act, Learn. Repeat.
    • Listening, Acting, Learning, then repeating these three steps allows you to build on new information as you move towards your goal.
    • Listen to what is working, act by formulating a plan, and then learn by evaluating what worked and what you can do differently next round. Integrate what works, and then repeat by looping through the cycle again!
  • GlobalGiving Example: How can we maximize recurring donations?
    • Listen – economics and psychology experts say that belonging to a group can be a strong motivator for people
    • Act – on the checkout page, we told donors we’d match their first recurring donation if a certain percentage of people upgraded their contribution. We gathered data about how many people agreed.
    • Learn – analyzed whether the offer made a difference in increasing recurring donations.
    • Repeat – tested this same idea with different percentages. Eventually found that 75% worked the best.
    • Result – doubled recurring donations!
  • Key Questions:
    • What information would you gather to start experimenting?
    • What plan would you carry out? What data would you gather to support the plan?
    • Based on the data, how would you change your plan for next time?

Designing a Strategic Plan for Bonus Day: 

  • Step 1: What’s important? How can we track it?
    • Total fundraising: Money gained from new donors, Dollars raised, Matching money earned.
    • Donor engagement: Number of unique donors, Number of project page views, Number of emails opened, Number of Facebook likes/views
    • Take time to think about what’s important for this Bonus Day and for the long-run. What other aspects are important besides just dollars raised?
  • Step 2: What SMART goals should we set?
    • What’s a realistic goal for dollars raised?
    • How many donations have we received previously in similar campaigns? How large were they on average?
    • Who are our potential donors? How will we reach out to them?
    • How many will likely donate given our outreach strategy?
    • Using our estimated average donation size and estimated number of donors, what’s our estimate of how much we’ll raise on Bonus Day?
  • Step 3: What tests will we try to reach our goal?
    • Subgoal – number of donations from Facebook, based on past activity
    • Use Emily’s tips to reach out to Facebook donor networks
      • Previous campaign Facebook engagement: 10 donors, $165 total
      • Goals for this campaign: 30 donors, $25 avg., $750 total
    • How much activity were we able to generate? Did we hit our engagement and donation goals? What other ideas could we try in our next iteration?
    • Learnings from this experiment
    • Over-estimated average Facebook donation size
    • Under-estimated size of Facebook donor network
      • Need to update our goals for next time based on this new data
      • Where are our blind spots? Could we better map our network? Who are our posts reaching?
    • Possible questions for next iteration:
      • Can we increase the average size of donation from our Facebook network without decreasing engagement?
      • Can we replicate this success on other social media platforms?
      • How difficult was it to implement this campaign? Was it worth the effort? (new metric/goal idea: $ raised per staff hour!)

Key Takeaways

  • Find your baseline!
  • Once you’ve found where you are, set your SMART goals!
  • Then go through the iterative learning approach: Listen, Act, Learn. Repeat.
  • Never travel without your “data map”!

Want more Data?

  • Many more options depending on your interests:
    • Storage: Google Analytics, Excel, Facebook Insights, MailChimp, Salesforce
    • Analysis: All of the above, R, BigML, Infogram, Tableau Public, etc.
  • Ways to learn more:

This post was written by Destiny Nobles, Program Team Intern.