Binaytara: Feedback on Hospice Care in Nepal

Binaytara: Feedback on Hospice Care in Nepal

 Binaytara is a recipient of our 2015 Feedback Fund. Recently, they shared these insights with us.

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Even though the Binaytara Foundation has been around since 2007, we did not have any structured feedback loops in place until 2015. We relied on our partners and volunteers to give us informal feedback verbally or via email, and then made changes to our projects based on that feedback. In 2015 we started a feedback system, with help from GlobalGiving’s Feedback Fund.

Karuna Trust: What’s Lost in Translation in Conversations About Youth Dreams

Karuna Trust: What’s Lost in Translation in Conversations About Youth Dreams

Karuna Trust is a recipient of our 2015 Feedback Fund. Recently, they shared these insights with us.

As part of our work with partners in India and Nepal, Karuna Trust collected stories from the beneficiaries of the projects we’re supporting. It helps demonstrate the tangible change that the projects can bring to young people and their families. So we were excited to receive funding from GlobalGiving to try their storytelling method with two of our education projects – the Amaravati Hostel and Green Tara Trust. After discussing with our partners and GlobalGiving, we agreed to focus on exploring the hopes and dreams of young people. We wanted to find out what their ambitions were for their future, what they imagined their lives to be like, and what challenges they were facing. We hoped to create a picture where we could see form the results what extra support the young people might be requiring and this would help us to refine our work further.

 

What did we hear?

The 22 stories we collected about Green Tara Foundation revealed dreams about work, family support, and also a lot of people who wanted to be police officers.

“My father tells me whatever I want to become, I can become after completing education but I want to become a police officer.”

One difficulty is that one youth would overhear something and talk about the same thing, like becoming a police officer.

 

The Challenge: Language

We found data collection to be a challenge as there was a language barrier. The forms were all in English and yet our constituents did not speak English! So, we arranged to have translators to complete forms with us and the constituents.

Working with translations made it hard to record authentic stories:

  • Sometimes the translator would shorten the young person’s response to a few words when they had spoken at length. So we had to go back and ask the translator to provide a full answer to the young person’s response.
  • I noticed that sometimes the young person felt influenced by the person who was translating – in our case, sometimes this was the project worker who the young person was accessing services from.
  • Young people were also very influenced by who else was in the room. If they had heard their friend speak before, particularly in terms of what job they would like to do in the future, they would often use the same answers, but if we spoke to them separately afterwards they would say something different. (GlobalGiving has observed this with other storytelling projects too).
  • Sometimes the translator would ask leading questions prompting the young person to answer in a particular way – this was only picked up by other project workers who could understand  both English and Marathi.

I would have preferred it if GlobalGiving could support storytelling in local languages as we had to translate it ourselves. This would remove the need to speak through a third party and would have given the young people the opportunity to interview each other and would enable the storytelling project to be embedded in a sustainable way by our local project partners who could use the forms and upload them regularly.

Since 2010, GlobalGiving has used story-centered learning to collect over 65,000 community stories worldwide. You can search for them at storylearning.org.

Karuna Trust is an example of a GlobalGiving organization that Listens, Acts, and Learns.

CACE: Learning How to Ask Clear Questions

CACE: Learning How to Ask Clear Questions

Center for Amazon Community Ecology (CACE) is a recipient of our 2015 Feedback Fund. Recently they shared these insights with us.

We promote conservation and sustainable livelihoods by building stronger communities in the Peruvian Amazon. The Fund allowed us to ask local artisans we work with about their economic realities and dreams. Along the way, we learned how to ask these questions better, with these insights:

Phrase questions around peoples’ normal frame of reference

We initially thought that since most people do not keep any records about their earnings or expenses, we would get the most accurate responses by asking people to provide monthly “averages” for certain sources of income or types of things they paid for. In practice, artisans had the best recall when asked about the previous six months of economic activity combined.

An Insight into GlobalGiving’s Due Diligence Review

An Insight into GlobalGiving’s Due Diligence Review

Glenna, our former Partner Services Team Fellow, shares insights into the GlobalGiving vetting process and the importance of social impact! 

What is social impact?

Social impact analysis is an important part of the GlobalGiving vetting process. Organizations that demonstrate social impact actively implement programs that improve the lives of their constituents. The most effective programs are informed by feedback from the community and work to best serve their community’s needs. 

When GlobalGiving processes your application, we look to a variety of indicators to analyze your organization’s social impact. These indicators may be grouped into the following broad categories:

Announcing the September 2016 Recurring Match Campaign

Announcing the September 2016 Recurring Match Campaign

GlobalGiving will be running our tenth Recurring Match Campaign from September 21 through September 27, 2016 to help incentivize your donors to start new recurring donations for your project!

Over the years, we’ve  found great success with this campaign. Since the first Recurring Match Campaign launched in August 2012, it has raised more than $2 million dollars for 1,991 projects on the GlobalGiving platform! We hope you see the value in this campaign for your fundraising and promote it to your supporters.